Field Service Technician - San Diego, CA

About the role

Luminator Technology Group is seeking a skilled Field Service Technician to join our dynamic team. This role involves maintaining and troubleshooting Luminator's advanced hardware and software systems on public transit vehicles, ensuring optimal system performance and customer satisfaction.

Responsibilities

• Maintain Luminator’s hardware and software and handle customer questions about the state of the system on various public transit vehicles.
• Sustain proficiency in all products and services offered by the company.
• Provide on-site pre-startup, start-up, contracted service work, warranty, troubleshooting, and training of Luminator products, ensuring equipment is operational and free of defects.
• Diagnose errors or technical problems and determine proper solutions on equipment.
• Accurately document the work that is performed at a customer facility.
• Communicate effectively with plant operators, plant management, third-party vendors, and other Luminator personnel in support of service operations.
• Troubleshoot and repair equipment applying technical knowledge and experience to resolve problems.
• Maintain accurately and timely documentation of work performed on a daily basis at customer sites, including, but not limited to, periodic preventive maintenance and intermittent corrective maintenance tasks.
• Review product prints and specifications.
• Play an active role in various projects such as upgrades, new installations, or new functionality for customers.
• Coordinate work with other groups to ensure meeting commitments.
• Document processes.
• Operate vehicles in a safe manner and use field systems appropriately.
• Follow all Company procedures and protocols.
• Collaborate with technical team and various teams across the organization.
• Act as a representative of the company and build positive relationships with customers.
• Perform all other duties as assigned by management in a professional and efficient manner.

Qualifications

• High School diploma required.
• Associates degree or equivalent military technical training preferred.
• At least 2 years of experience supporting technical or engineering services.
• Military experience in electronics programs may be considered equivalent.
• Proficiency with other Microsoft Office applications is required, including but not limited to Outlook, Teams, Word, Excel, and PowerPoint.
• Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Operations Monitoring: Watching gauges, dials, or other indicators to make repairs.
• Troubleshooting: Determining causes of operating errors and deciding what to do about it.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Skills

• Equipment Maintenance: Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
• Operations Monitoring: Watching gauges, dials, or other indicators to make repairs.
• Troubleshooting: Determining causes of operating errors and deciding what to do about it.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.

Requirements

• High School diploma required.
• Associates degree or equivalent military technical training preferred.
• At least 2 years of experience supporting technical or engineering services.
• Military experience in electronics programs may be considered equivalent.
• Computer Skills: Proficiency with other Microsoft Office applications is required, including but not limited to Outlook, Teams, Word, Excel, and PowerPoint.
• Physical Demands: Maximum unassisted lift is up to 40 lbs. Average lift less than 20 lbs. The job is performed under variable working conditions, including interior, temperature-regulated locations and exterior locations subject to inclement weather.
• Compliance with company attendance standards.
• OSHA training a plus.
• Exceptional organization and time management skills.
• Driven, self-starter with a sense of urgency and customer focus.
• Ability to adjust to changing priorities, and at times work under pressure.
• Ability to accurately read, interpret, and apply management and corporate direction using general concepts and methodologies.