Field Service Technician (Panama City, FL)

About the Role

You will be part of Hiab, a company offering a variety of career possibilities for different backgrounds and ambitions. We aim to bring in new expertise and fresh ideas while providing existing employees with new and interesting career opportunities. Your talent, experience, and passion may help shape the future of Hiab and our industry.

To perform service—including preventive maintenance, safety checks, corrective actions, upgrades, and refurbishment—on equipment at external or Hiab locations, following managers' instructions. You will contribute to productive customer relationships and follow best practices in all administrative and technical activities.

Benefits

• $3,000 sign-on bonus
• Comprehensive benefits package including health, vision, dental, and voluntary life/disability insurance (effective on the first day of employment)
• 401k program with a 6% company match
• Personal time off and company-paid holidays
• Paid training and boot allowance
• Company mentoring program
• Tuition reimbursement for job-related continued education
• Referral program
• Company-provided cell phone, laptop, and/or credit card for business use

Responsibilities

Technical and Product Knowledge

• Stay up to date with technical developments as shown in internal service bulletins and follow technical courses as instructed by the District Service Manager
• Maintain current knowledge of technical specifications for relevant equipment

Managing the Customer

• Respond to customers in a way instructed by the District Service Manager to maximize satisfaction
• Follow Hiab Customer Satisfaction Guidelines

Risk Management

• Follow applicable safety rules, working practices, and environmental requirements
• Alert the District Service Manager if equipment safety is jeopardized
• Operate assigned service vehicle in compliance with Hiab driving policy and state/federal regulations
• Maintain the assigned service vehicle to manufacturer standards with support from the fleet management company
• Respect and protect Hiab and third-party property (tools, vehicles, facilities, equipment) and business activities

Service Process

• Inspect, troubleshoot, report, plan, and conduct service or repair as instructed by the District Service Manager
• Submit regular reports in the specified format
• Maintain adequate records and documentation in line with agreed standards

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit to Hiab and the customer
• Make cost-effective and efficient judgments about service approaches
• Maintain documentation to ensure accurate customer invoicing
• Manage and protect the security and traceability of spare parts

New Business Opportunities

• Recognize sales opportunities and communicate them to the District Service Manager

Continuous Improvement

• Provide feedback to the District Service Manager to support quality improvement
• Participate in innovative thinking to improve service efficiency
• Coach and tutor junior colleagues and trainees as necessary