Field Service Technician (PA)

Essential Duties And Responsibilities

• Performs calibration service to all ENA and ESPEC Corp manufactured equipment while adhering to ISO/IEC 17025 Quality Management System and maintaining accuracy of customer data.
• Counsels on-site training for customers on the operation, start-up, and maintenance of newly installed equipment.
• Repairs and adjusts refrigeration systems, electrical, and control systems.
• Configures and calibrates controllers and recorders, demonstrating knowledge in their operation and application.
• Evacuates refrigeration systems as needed.
• Charges/recharges refrigeration systems and fills out refrigerant usage tickets.
• Reads and interprets refrigeration and electrical prints/drawings.
• Conglobes and supervises on-site activities when contractors are used to help on large installations.
• Coordinates and approves contractor hours on large installations.
• Completes expense reports for all expenditures.
• Sends detailed service reports after each job, including travel/labor hours, work performed, job status, and customer signature.
• Implements engineering-approved system changes.
• Returns parts from the field.
• Presents him/herself professionally and acts in a courteous and helpful manner.
• Prepares for the next assignment by researching what must be done to complete the job.
• Reads manuals on unfamiliar equipment to gain a better understanding.
• Aids production as needed upon request.
• Cleans work area, cleans and maintains service van, machines, tools, and equipment.
• Arrives at the pre-determined job site on the date and time provided by the Service Manager.
• Completes ongoing safety training.
• Operates efficiently and effectively with minimal direct supervision.

Requirements

• Travel is required (all expenses paid).
• Minimum of two years college or trade school or five years of experience in the industry.
• Experience brazing/soldering/welding ferrous and non-ferrous materials.
• Experience with plumbing.
• Customer service experience.
• Electrical controls troubleshooting.
• Refrigerant charging and recovery.
• Valid Drivers License.
• Must be able to lift 50 lbs.
• Basic computer skills.
• EPA Certification.