Field Service Technician - NYC

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate, navigation, legal, EEO, etc. Also remove duplicated lines. We need to parse the posting. First part: "About Strong Technical Services, Inc." is company description. Should we include as a section? Not listed in allowed headings. The allowed headings are specific: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we should not output a section for company description unless it maps to one of those headings. The "About The Role" heading appears. So we can put that as

About the role

and then content. Then "What You'll Do" is responsibilities. So

Responsibilities

with list. Then "Qualifications" heading appears. Also there is "Here’s What Makes Us So Great" and "Here’s The Employee Benefits We Offer". Benefits section. Pay: "The Pay Range For This Role Is 24 - 34 USD per hour (Remote (New York, NY, US))". So we need Pay section. Schedule: Not explicitly mentioned except travel up to 70-80% time, weekends, holidays, on-call. That could be schedule? The posting mentions travel and weekend/holiday/on-call. That could be considered schedule. We could include Schedule section with that info. Skills: There's a list of skills in qualifications: Strong attention to detail, Proficient with MS Office, Exceptional customer service skills, etc. Also "Excellent communication skills", "Comfortable working in a high-stress, fast-paced environment", "Excellent time management, organizational, and analytical skills", "Self-starter". Could be Skills section. Requirements: Might be overlapping with qualifications. The posting has "Qualifications" heading with list: Associate's degree, Experience with electronics related to Pro-Av market, Familiarity with computer and networking concepts, Experience with digital cinema equipment preferred, etc. Also "This position requires a valid, state issued driver’s license", "ability to stand, sit, squat and bend". Those could be requirements. We could separate Requirements (like mandatory) vs Qualifications (preferred). But we need to follow instruction: include a section ONLY when posting has real, specific content for it. We can decide to have sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We need to ensure each has content. Let's extract content. About the role: The paragraph after "About The Role": "The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment." We can put that as

. Responsibilities: The bullet list under "What You'll Do". It's a long paragraph with semicolons. We need to convert to

• . Let's split by sentences or semicolons. List items: - Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc. - Provides demand service for customers; determines and executes a support plan - Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment - Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing. - Resolves firmware and software issues - Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products - Records, analyzes, and inform appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting - Installs electronic or digital equipment and tests - Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel - Willing to take ownership and take on other duties as assigned We need to ensure no duplication. Also note "Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc." includes etc. Keep. Now Requirements: Might include travel, weekend/holiday/on-call, driver's license, physical ability, etc. Also maybe "Associate's degree" is qualification. Let's decide: Requirements: mandatory items: valid driver's license, ability to stand/sit/squat/bend, willingness to travel 70-80%, work weekends/holidays/on-call. Also maybe "Associate's degree" is a requirement? Usually qualification. We'll put degree under Qualifications. Thus Requirements section: list items: - Valid, state issued driver’s license - Ability to stand, sit, squat and bend for a period of time - Willing to travel in and out of market up to 70-80% of the time - Ability to work weekends, holidays and on-call We could also include "Experience with electronics related to the Pro-Av market" maybe as qualification. Qualifications: list: - Associate's degree (A.A.) or equivalent from two-year college or technical or equivalent combination of education and experience - Experience with electronics related to the Pro-Av market - Familiarity with computer and networking concepts and architecture - Experience with digital cinema equipment is preferred - Strong attention to detail - Proficient with MS Office - Exceptional customer service skills required - Excellent communication skills, both verbal and written - Comfortable working in a high-stress, fast-paced environment with shifting priorities - Excellent time management, organizational, and analytical skills - Self-starter who can find and resolve issues as they are identified - Ability to successfully interface with a wide range of personnel within the organization But some of these overlap with skills. We could separate Skills: maybe the soft skills: communication, customer service, time management, etc. Qualifications: education, experience, technical knowledge. Let's split. Qualifications (education/experience): - Associate's degree (A.A.) or equivalent from two-year college or technical or equivalent combination of education and experience - Experience with electronics related to the Pro-Av market - Familiarity with computer and networking concepts and architecture - Experience with digital cinema equipment is preferred Skills: - Strong attention to detail - Proficient with MS Office - Exceptional customer service skills required - Excellent communication skills, both verbal and written - Comfortable working in a high-stress, fast-paced environment with shifting priorities - Excellent time management, organizational, and analytical skills - Self-starter who can find and resolve issues as they are identified - Ability to successfully interface with a wide range of personnel within the organization Benefits: list from "Here’s The Employee Benefits We Offer": - 401(k) plan with Employer-Match - Medical Insurance - Dental Insurance - Vision Insurance - Company-Paid Disability Insurance - Flexible Spending Account - Health Savings Account - Up to $1,250/yr Employer Contribution - Accident Plan - Hospital Indemnity Plan - Critical Illness Plan - Company-paid and Voluntary Life Insurance Also "Here’s What Makes Us So Great" includes competitive compensation and benefits, fun environment, collaborative, partnerships, latest technologies. Could be part of benefits or separate but we already have benefits. Could add a short paragraph about culture but not required. We'll keep benefits as above. Pay: The Pay Range: 24 - 34 USD per hour (Remote (New York, NY, US)). Note remote location? We'll include as

  . Schedule: Travel up to 70-80%, weekends, holidays, on-call. We'll put as

  or list. Now we must not include boilerplate: "Still don’t believe us? Check out our website..." etc. Also EEO line. Remove. Now produce HTML fragment with headings

  and content. We must not include or . Just the fragment. Let's craft.

  About the role

  The Field Service Technician is responsible for providing customers with technical support and services; including but not limited to preventive maintenance, installation, site surveys, demand and emergency services specifically related to digital cinema equipment.

  Responsibilities

  • Performs maintenance on cinema projection equipment, digital signage, sound systems, servers, and power supplies, etc.
  • Provides demand service for customers; determines and executes a support plan
  • Tests electronic assembly, components or parts by connecting to various equipment, such as; ohmmeter, voltmeter, ammeter, color meter, resistance bridge, oscilloscope, automatic or computerized test equipment
  • Examines equipment and assemblies for defects and replaces defective components. Repairs equipment and performs field testing.
  • Resolves firmware and software issues
  • Directs investigation of customer complaints regarding quality, tolerances, specifications, and delivered condition of products
  • Records, analyzes, and informs appropriate personnel of production quality, and sales departments of status and disposition of customer complaints and claims utilizing written and electronic reporting
  • Installs electronic or digital equipment and tests
  • Records activities in Field Point daily, including but not limited to work description, expenses, hours, labor and travel
  • Willing to take ownership and take on other duties as assigned

  Requirements

  • Valid, state issued driver’s license
  • Ability to stand, sit, squat and bend for a period of time
  • Willing to travel in and out of market up to 70-80% of the time
  • Ability to work weekends, holidays and on-call

  Qualifications

  • Associate's degree (A.A.) or equivalent from two-year college or technical or equivalent combination of education and experience
  • Experience with electronics related to the Pro-Av market
  • Familiarity with computer and networking concepts and architecture
  • Experience with digital cinema equipment is preferred

  Skills

  • Strong attention to detail
  • Proficient with MS Office
  • Exceptional customer service skills required
  • Excellent communication skills, both verbal and written
  • Comfortable working in a high-stress, fast-paced environment with shifting priorities
  • Excellent time management, organizational, and analytical skills
  • Self-starter who can find and resolve issues as they are identified
  • Ability to successfully interface with a wide range of personnel within the organization

  Benefits

  • 401(k) plan with Employer-Match
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Company-Paid Disability Insurance
  • Flexible Spending Account
  • Health Savings Account - Up to $1,250/yr Employer Contribution
  • Accident Plan
  • Hospital Indemnity Plan
  • Critical Illness Plan
  • Company-paid and Voluntary Life Insurance

  Pay

  The Pay Range For This Role Is 24 - 34 USD per hour (Remote (New York, NY, US))

  Schedule

  • Travel required: in and out of market up to 70-80% of the time