Field Service Technician, Mechanical, FFG/DRO

About the role

Do you want to be a part of a Global organization within the packaging industry? Did you know that around half of the packaging used today has been touched by a BOBST machine? At BOBST we put customer service at the heart of everything we do, and we are looking for a new team member to join us to provide world class service for world class machines. We are seeking an experienced Field Service Technician (FST), Mechanical, for the Corrugated Board, Flexo Folder Gluer and Rotary Die‑Cutting product line. The FST provides timely and efficient machine repairs and installations primarily for customers in the Corrugated Board product line and serves as the front‑line representative for the BOBST product range. 85‑95% travel is required – candidates must have flexibility to travel extensively throughout the US and Canada, with an ideal location within one hour of a major international airport. The FST is at the core of an extensive worldwide support network, acting as a trusted advisor who confirms, clarifies, and meets customer expectations at every stage of contact and on every service or project relating to our machines. The role requires a strong background in mechanical and electrical engineering principles, logical thinking, problem‑solving creativity and diligence, and an unwavering focus on excellent customer service.

Responsibilities

• Repair and installation of new machines
• Relocation of existing equipment
• Customer training
• Preventative maintenance
• Ordering parts necessary to perform installations and repair
• Troubleshooting problems
• Proactively recommend necessary service and maintenance programs

Requirements

• Technical school or college education related to mechanics, technology science, Mechanical Engineering, or Mechatronics Engineering

Skills

• Minimum of 5 years’ experience in the packaging industry or finishing/converting industry working as a Mechanic on Flexo folder‑gluers
• Background in mechanical engineering
• Diagnosing faults and making recommendations in the customer environment
• Knowledge of hand and power tools
• Strong analysis skills and attention to detail
• Independent, responsible work style
• Strong communication and interpersonal skills
• Ability to multi‑task in a dynamic environment
• Fluency with the metric system

Benefits

• Overtime Pay (OT)
• Per diem allowance during travel
• Travel time compensation
• Comprehensive health, dental, & vision insurance
• 401(k) with company match
• Vacation and holiday pay
• Ongoing training and development opportunities

Please note: This is not an exhaustive list of all benefits available; additional programs and perks may apply depending on eligibility and location.

Pay

In good faith and in alignment with current market data, the base salary for this position is estimated to range between $70,000 and $80,000 annually, depending on skills, experience, and qualifications.