Field Service Technician Level 2

Job Responsibilities

• Perform field service preventive maintenance work and advanced field service repair, including modifications to equipment at the customer site
• Perform equipment health check: check base pressure, pumping speed, and test other vital components to ensure optimal performance
• Conduct warranty evaluations and submit all warranty-related service reports and documentation
• Perform on-site equipment startup and operator training
• Fulfill field service safety requirements including safety training, safety certifications, and maintain safety equipment/tooling as instructed
• Relay customer issues, problems, and complaints to Service Manager and/or Technical Support Team; expediting critical issues as deemed necessary
• Accurate completion and submission of all necessary documentation and reports for assigned field activities, utilizing Busch-approved programs and software within the timeline set forth by management
• Relay pricing information on parts, service support, or new equipment to customers when requested
• Develop mutually beneficial business relationships with end-user customers to maintain, grow and promote the company after sale parts, products, and service(s) business
• Be able to travel to customer site on short notice (as required)

Required Experience

• 3-5 years of experience with basic rotational mechanical equipment, pumps, compressors, and blowers, in an Industrial or Technical equipment field service-related position
• Mechanical aptitude
• Electrical knowledge
• Equipment leak detection
• Equipment calibration
• Computer Skills: Basic knowledge and use of a laptop, basic applications, Microsoft applications such as Office and Excel
• Certifications & Licenses: Must maintain a valid Driver's license that meets Busch insurance standards

Personal Qualifications

• Detail and safety-oriented
• Outstanding customer service skills, including relationship building and good salesmanship skills
• The ability to handle dynamic working environments and manage difficult situations
• Excellent oral and written English communication skills
• Able to work well independently and with a team
• Outstanding critical thinking and problem-solving skills

Job Requirements

• Ability and willingness to pass a 10-panel drug screen, 7-year criminal history check
• Most felonies are a disqualifier, misdemeanors are considered on a case-by-case basis

Physical Requirements

• Constant reaching outward, lifting/carrying/pushing pulling up to 10lbs
• Frequent standing, walking, sitting, lifting/carrying/pushing pulling up to 50lbs
• Occasional climbing, squatting, kneeling, reaching above the shoulder, and lifting/carrying/pushing pulling up to 100lbs

Benefits & Opportunities

• An attractive benefits package, which includes medical, dental, vision, EAP, tuition reimbursement, Legal Plan, 401K, PTO, and more!
• Opportunity for growth and advancement via on-the-job training, paid training/certifications, tuition reimbursement, and opportunities for advancement within the company.

Work Environment

• Moderately controlled manufacturing environment, moderate noise levels, fumes, and airborne particles, while working near moving mechanical parts.
• Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. To accomplish this job successfully, an individual must be able to hear and see audible and visual alarms and must be able to wear all required PPE, such as safety shoes, electrical hazards, safety glasses, and hearing protection.

Why work for VESCO?

• As diverse and boundless as the world of vacuum is, so are the jobs and tasks at VESCO. From machinist to manager, from mechanical engineering to marketing, from Maulburg to Montreal. We welcome all talents, regardless of education, age, gender, or nationality; worldwide.