Field Service Technician - Laboratory Equipment

About the role

Metrohm USA is a leading provider of scientific instrumentation for chemical analysis. We are committed to delivering exceptional products, service, and support to laboratories across a wide range of industries. Our employees enjoy a collaborative, inclusive culture focused on innovation, customer success, and professional growth.

What You'll Do

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues as needed.
• Provide technical support to customers in person, by phone, email, and Microsoft Teams.
• Document service activities and maintain service records.
• Build and maintain positive relationships with customers and internal partners.
• Effectively manage and prioritize service requests across a large geographic territory.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Territory & Travel

• This position supports Metrohm customers throughout South Carolina, North Carolina, Tennessee and surrounding areas and is based in the Greenville metropolitan area.
• This is a remote, field-based position that requires regular travel within the assigned territory, including overnight travel approximately 40% of the time.
• Periodic travel outside the territory may be required to support customers and colleagues in other regions.

Required

• Strong mechanical aptitude and troubleshooting skills.
• Ability to test, diagnose, and repair technical equipment.
• Excellent organizational and time-management skills.
• Strong customer service and communication skills.
• Ability to work independently while collaborating effectively with internal teams.
• Valid driver's license and ability to travel throughout the assigned territory.

Preferred

• Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field.
• Laboratory experience, including familiarity with laboratory equipment and practices.
• Previous technical service, maintenance, or field service experience.
• Experience traveling for work.

Cash Compensation

• This position is also eligible for a quarterly incentive bonus, with annual earnings potential of up to $1,000.
• Actual compensation may vary based on factors including geographic location, market conditions, education, skills, experience, and other job-related qualifications.

Benefits

• Medical, dental, and vision insurance.
• Company-paid basic life insurance.
• Company-paid disability coverage.
• 401(k) with generous company match.
• Paid time off.
• Paid company holidays.
• Company vehicle.
• Company laptop.
• Company cell phone.

Additional Requirements

• Employment is contingent upon successful completion of:
• Pre-employment background check.
• Employment and education verification.
• 10-panel drug screening, including marijuana testing.

Equal Employment Opportunity

We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic protected by law.