Field Service Technician - Laboratory Equipment

About the role

Metrohm USA is seeking an entry-level Field Service Technician to support customers throughout the Greenville, South Carolina region. This field-based position is ideal for a technically minded individual who enjoys hands-on work, solving problems, and building strong customer relationships. As a Field Service Technician, you will perform preventative maintenance and basic service on Metrohm laboratory instrumentation while providing outstanding customer support both on-site and remotely.

Responsibilities

• Perform preventative maintenance and basic service on Metrohm laboratory instruments at customer sites.
• Troubleshoot and repair instrumentation issues as needed.
• Provide technical support to customers in person, by phone, email, and Microsoft Teams.
• Document service activities and maintain service records.
• Build and maintain positive relationships with customers and internal partners.
• Effectively manage and prioritize service requests across a large geographic territory.
• Attend training programs at Metrohm USA headquarters in Tampa, Florida.

Requirements

• Strong mechanical aptitude and troubleshooting skills.
• Ability to test, diagnose, and repair technical equipment.
• Excellent organizational and time-management skills.
• Strong customer service and communication skills.
• Ability to work independently while collaborating effectively with internal teams.
• Valid driver's license and ability to travel throughout the assigned territory.

Preferred Qualifications

• Associate's or Bachelor's degree in Chemistry, Engineering, or another STEM-related field.
• Laboratory experience, including familiarity with laboratory equipment and practices.
• Previous technical service, maintenance, or field service experience.
• Experience traveling for work.

Benefits

• Medical, dental, and vision insurance.
• Company-paid basic life insurance.
• Company-paid disability coverage.
• 401(k) with generous company match.
• Paid time off.
• Paid company holidays.
• Company vehicle.
• Company laptop.
• Company cell phone.

Compensation

This position is also eligible for a quarterly incentive bonus, with annual earnings potential of up to $1,000. Actual compensation may vary based on factors including geographic location, market conditions, education, skills, experience, and other job-related qualifications.

Additional Requirements

• Pre-employment background check.
• Employment and education verification.
• 10-panel drug screening, including marijuana testing.

Equal Employment Opportunity

Metrohm USA is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other protected characteristic protected by law.