Field Service Technician - Kansas, Missouri, Oklahoma, Iowa, Nebraska

Benefits

Stability --> Industry leader and well-established organization in an essential market
Career Advancement --> Structured career development and advancement opportunities
Fringe Benefits --> Annual profit-sharing bonus; per diem allowance; industry leading medical, dental, & vision benefits; flexible spending accounts; 401K match with immediate vesting; student debt assistance program; tuition reimbursement; employer-paid life insurance and disability coverage; paid training
Team Culture --> Collaborative atmosphere with a strong knowledge base, extensive training, & advanced tech
Veteran Friendly --> Large veteran and active military employee population
Perks --> Company car with insurance, maintenance and fuel card; regular availability of overtime; Double time for weekend work; generous PTO; volunteer time off; 10/4 or 5/2 schedules; travel points for personal use

Essential Duties and Responsibilities

• Troubleshoot or install complex, customized packaging and processing equipment at customer facilities.
• Repair equipment to customer specifications quickly and efficiently, addressing high level challenges with mechanical, electrical, pneumatic, and robotic systems.
• Conduct training for customers on the safe operations of equipment, maintenance, and parts ordering.
• Provide contact information for service team for future service needs and parts needs.
• Ensure customers are comfortable with operational and safety procedures of their equipment.
• Complete service documentation of repairs made during the call and submit related trip expenses.
• Reports are complete, accurate, and submitted within 24 hours of job completion.
• Weekly expense reports and time sheets are also completed in an accurate and timely manner. All expenses incurred are handled in a cost-effective manner.

Requirements

• Traveling Field Service Technicians use, technical drawings, electromechanical knowledge, and complex problem-solving skills to maintain, service, and repair large, high-powered packaging and processing machinery.
• Significant mechanical aptitude is required.
• Must be able to troubleshoot large-scale, complex machinery mechanically, electrically, and operationally.
• Along with strong electrical and mechanical experience, pneumatic and machine shop skills are necessary.
• Ideal candidates will excel at working independently, provide excellent customer service, and work well in high stress environments, always maintaining professionalism and excellent customer service.
• Must have the ability to respond and adjust to changing or new situations.

Physical Demands

• This is a physical position.
• While reasonable accommodations will be made, technicians are typically required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk or hear.
• It’s also frequently necessary to lift or move up to 50lbs.
• Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.