Field Service Technician Intern (DOW SkillBridge)

About the role

This internship is offered as a Department of Defense SkillBridge opportunity per DoDI 1322.29. Participants remain on active duty and continue to receive military pay and benefits from their branch of service; participation does not guarantee employment. The program provides transitioning Service Members with the knowledge, skills, and abilities to safely support and maintain critical power and energy infrastructure systems. Interns develop technical competencies in battery technologies, telecommunications power systems, UPS systems, switchgear, preventive maintenance, troubleshooting, equipment installation, electrical safety standards, customer service, technical documentation, inventory control, and field service operations. Exposure includes inspections, maintenance, commissioning support, equipment repairs, quality assurance, and customer engagement.

Responsibilities

• Support critical power and energy systems operations under supervision of experienced field service personnel
• Assist with installation, maintenance, inspection, troubleshooting, repair, and servicing of battery systems, telecommunications power systems, UPS equipment, switchgear, and related infrastructure
• Learn industry safety requirements, maintenance procedures, diagnostic methodologies, customer service expectations, technical documentation practices, and field service operations
• Progress from observation and job shadowing to supervised participation in preventive maintenance, equipment assessments, testing procedures, and service operations
• Support mission-critical power systems in telecommunications facilities, data centers, industrial environments, utility applications, and emergency power installations

Qualifications

• High School Diploma or equivalent
• Valid driver's license
• Ability to safely lift and move equipment
• Ability to climb ladders and work in industrial environments
• Basic mechanical aptitude and troubleshooting ability
• Strong communication and professionalism
• Ability to work safely in customer facilities and operational environments
• Employer validates screening, background, and operational requirements

Preferred military experience

Military occupational specialties should be evaluated based on individual training, experience, technical aptitude, and demonstrated ability to perform work associated with electrical systems, power generation, telecommunications infrastructure, industrial maintenance, battery systems, critical power equipment, and field service operations. Relevant specialties include:

• Army: 12P, 12Q, 12R, 12T, 25N, 25S, 25U, 25H, 91D, 91E, 91L, 94F, 94R
• Navy: EM, ET, IC, CE, CM, EN, GSM, GSE, MM
• Air Force: 2A6X6, 2A6X1, 2A7X1, 2M0X3, 3E0X1, 3E0X2, 3E0X3, 3E0X6, 3D1X2, 1D7X1
• Marine Corps: 1141, 1142, 1149, 1169, 0621, 0631, 0639, 5939, 5974, 5979
• Space Force: 5C, 5I, 5S career fields with experience supporting communications, network infrastructure, facilities systems, or mission-critical equipment operations
• Coast Guard: EM, ET, MK, DC, IT

Certifications & credential pathways

Participants may gain exposure to training and development opportunities related to:

• OSHA Safety Training
• Equipment Manufacturer Training
• Electrical Safety Awareness
• Telecommunications Power Systems
• Battery Technologies
• Critical Power Systems Maintenance
• UPS Systems Operations
• Technical Documentation and Reporting

Available credentials and certifications may vary by location and business requirements.

Work environment

This position operates within customer facilities, telecommunications sites, data centers, industrial environments, warehouses, and office settings. When supporting field operations, interns should be prepared to work in varying weather conditions, elevated work locations, confined spaces, and environments involving industrial equipment and electrical infrastructure. Training may occur at more than one physical location.

Training delivery

All training is delivered under the direct supervision and guidance of qualified Field Service Technicians and technical mentors with experience supporting critical power infrastructure, energy systems, telecommunications power systems, battery technologies, and field service operations. Training may also be supported by technical managers and subject matter experts assigned to specific equipment, systems, and operational functions.

Performance assessment

Participants are evaluated on proficiency in training objectives, safety practices, technical competencies, professionalism, customer service skills, and operational knowledge acquired throughout the internship. Progress reviews are conducted throughout the training period. Participants who successfully achieve training objectives and demonstrate readiness for employment may be considered for future employment opportunities based on company hiring needs and position availability.

Employment information

Potential full-time employment benefits may include:

• Competitive salary: $24.00–$28.00 hourly plus sales bonus
• Medical, Dental, and Vision Insurance
• Life Insurance and Disability Coverage
• 401(k) Retirement Savings Plan
• Company Vehicle (position dependent)
• Company Tools and Equipment
• Paid Time Off and Holidays
• Professional Development Opportunities

Benefits are available only upon hire as a regular employee and are subject to change. Participation in SkillBridge does not confer employee status.

Participating locations

• Syracuse, NY
• Carrollton, TX

Instructional model

Structured On-the-Job Training supported by classroom instruction, job shadowing, coaching, mentoring, technical demonstrations, supervised hands-on activities, independent learning, and periodic performance reviews.

Training outcome

Participants who successfully complete all training objectives and demonstrate technical competency, professionalism, safety awareness, and customer service proficiency will be considered for available full-time employment opportunities based on qualifications, business needs, and position availability. Participation in SkillBridge does not guarantee employment.

Physical requirements

• Frequently bend, twist, reach, stoop, kneel, or crouch
• Willing and able to do overnight travel
• Lift 25 lbs (11.5 kg) occasionally
• Lift up to 50 lbs (23 kg) daily on a continuous basis; heavier loads with mechanical assistance or another employee
• Stand for long periods of time
• Drive a company vehicle — must pass company driving requirements; certain vehicles may require a specific license and have additional driving requirements
• Willing and able to work overtime