Field Service Technician Intern

About the role

Carolina Handling, established in 1966, is the exclusive Raymond Solutions and Support Center in the Southeast, serving North Carolina, South Carolina, Georgia, Alabama, and the upper panhandle of Florida. We are a single-source provider for intralogistics expertise, offering proven capabilities in new and used lift trucks, fleet optimization, fleet service, warehouse automation, and training.

Responsibilities

• To troubleshoot electro-mechanical problems, installations, and perform unscheduled repairs and scheduled maintenance on equipment based on customer demand and need.
• To provide complete customer satisfaction in a polite and professional manner while working in a team environment.
• To effectively analyze problem situations pertaining to breakdowns of customer equipment and recommend action necessary to correct the situation to the customer.
• To exhibit a professional demeanor, promote goodwill between the company and customers by providing a superior level of customer service.
• To perform necessary repairs to correct analyzed situations in a professional and productive manner.
• To perform scheduled maintenance on equipment for contracted customers according to Carolina Handling's Scheduled Maintenance policies and procedures and proactively address needed repairs with the customer.
• To maintain parts and supplies inventory in the service van and maintain the van service.
• To be responsible for following customer's safety and housekeeping guidelines when performing repairs at the customer site.
• To perform other duties as assigned.

Requirements

• Need to maintain a valid driver license.
• Preferred one to three years mechanical, electrical, and hydraulic experience in a similar environment or equivalent in college or vocational education.
• Ability to communicate effectively with customers, management, and co-workers.
• Ability to maintain a good understanding of industry innovations and product availability in order to make recommendations based on customer needs.
• Ability to safely operate drills, grinders, presses, forklifts, hoists, overhead cranes, and personal hand tools.
• Ability to draw upon available support resources from within the company and recognize when it is appropriate to do so.

Qualifications

• Don’t meet every requirement? Studies have shown that women, communities of color, and historically underrepresented talent are less likely to apply to jobs unless they meet every single qualification. At Carolina Handling, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we strongly encourage you to apply. You may be just the right candidate for this or other roles!
• #LP1966
• Equal Opportunity Employer

Skills

• Technical skills in electro-mechanical troubleshooting and repair.
• Customer service and interpersonal skills.
• Problem-solving abilities.
• Physical stamina and ability to work in various environments.

Benefits

• Paid vacation & sick time
• Defined career progression
• Boot allowance
• High-quality uniforms
• Medical/dental/vision insurance
• 401(k) with match
• Tuition reimbursement
• Paternity & maternity leave
• Weekly pay
• Profit share
• Yearly bonuses
• Annual merit increases