Field Service Technician - Inspection

About the role

The Syntegon Technology Services location in Raleigh, North Carolina serves as the headquarters of the North American Service Hub, concentrating on customers' unique requirements. The Field Service Technician (Machine Vision Specialist) primarily creates, completes, or optimizes vision system recipes for the inspection of pharmaceutical injectable medicines. Secondary responsibilities include working with the Center of Competence (COC) on Artificial Intelligence technologies and custom vision applications, along with continued duties of machine installs, troubleshooting, preventive maintenance, modification, and particle sensor parameter setup. Support of other pharmaceutical packaging and inspection equipment within the inspection division may also be required.

Responsibilities

• Approximately 75% travel domestic and occasionally international to support Factory Acceptance Testing (FAT) with customers at Syntegon facilities in Japan, Germany, or Denmark
• Primary technician/engineer for performing vision tuning, and instructing new technician/engineers on tuning standards
• Work with COC on Artificial Intelligence integration, and work on vision integrations
• Perform machine installation and support customers with Site Acceptance Testing (SAT)
• Guide customers to provide proper samples in order to develop machine vision recipes and achieve defect detection targets with minimal false rejection of accepts
• Train customer staff on the operation and maintenance of inspection, packaging, and assembly machines
• Perform customer on-site preventive maintenance and troubleshooting of machine issues, both mechanical and electrical in nature
• Maintain regular communication with customers to ensure proper function and satisfaction of machines
• Teach vision training classes at customer sites
• Perform PC repairs and upgrades at customer sites
• Perform troubleshooting phone support on machine operational issues
• Generate service visit summaries and technical reports

Requirements

• Bachelor’s of Science/Engineering Degree, or a combination of education and relevant job experience
• Minimum of one year of application experience using Vision Systems; Halcon or Cognex preferred
• Valid Driver’s License
• Passport or ability to acquire a passport
• Ability to lift items up to 30 pounds, maneuver equipment for placement, and bend down to work within lower areas of machines
• Willingness to work overtime and occasional weekend work/travel

Pay

The position compensation range is between $40/hour to $50/hour. It is a non-exempt position and eligible for overtime. Compensation varies depending on factors including specific office location, role, degree/credentials, relevant skill set, and level of relevant experience. Total rewards include salary + bonus (if applicable) + benefits.

Benefits

• Health insurance (Medical, Dental, Vision, and Prescription from day one)
• 401(k) with generous Company Match
• Employer Paid Short- and Long-Term Disability Insurance, Life Insurance
• Education Assistance Program
• Paid Time Off
• Employee Assistance Program

Schedule

Approximately 75% domestic travel with occasional international travel to Syntegon facilities in Japan, Germany, or Denmark for Factory Acceptance Testing. Overtime and occasional weekend work/travel required.