Field Service Technician II - Omaha, NE.

About the role

NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access with 20,000 employees optimizing branches, improving operational efficiency, and maximizing self-service availability for financial institutions and retailers worldwide. The company was ranked #12 in Newsweek’s 2025 Top 100 Global Most Loved Workplaces® list.

Location: Omaha, NE.

Responsibilities

• Perform customer installations, maintenance, and service calls promptly and effectively
• Service and repair electromechanical equipment, including ATMs and self-checkout systems, within an assigned territory
• Perform scheduled maintenance, corrective repairs, and system overhauls
• Diagnose and resolve issues involving hardware, software, networking, and system configurations
• Manage network faults, system access, security settings, and remote connectivity
• Organize and triage customer issues, addressing problems proactively when possible
• Communicate with customers in an open, helpful, and professional manner focused on resolution
• Participate in virtual and hands-on training programs provided by NCR Atleos
• Comply with NCR Atleos policies, including Shared Values, Code of Conduct, health and safety standards, accurate timekeeping, and fleet and safe driving requirements
• Perform other related duties consistent with qualifications and business needs
• May be reassigned to adjacent service territories during standard shifts to meet operational needs; managers will strive to communicate in advance whenever possible to minimize schedule disruptions
• May elect to participate in overnight travel assignments to support broader service coverage; all travel follows established company policy and reimbursement guidelines

Requirements

• Local candidate to the specific geographic area
• Authorized to work in the United States
• At least 19 years of age
• Valid driver’s license and driving record that meets NCR Atleos fleet requirements
• PC skills, basic electronic skills, and operating system familiarity
• Ability to perform essential job functions without reasonable accommodation, including:
  • Prolonged travel with several hours of driving per day
  • Rotating and weekend shifts
  • Carrying and lifting tools, parts, and equipment weighing up to 50 lbs. without assistance
  • Bending, squatting, walking, standing, sitting, reaching, and repetitive hand movements manipulating objects of various sizes

Qualifications

• Familiarity with large servers, mainframe computers, and imaging software
• A+ Certification, CompTIA, or Network+ (N+) Certification
• One (1) or more years of related experience

Skills

Technical curiosity, mechanical aptitude, customer focus, tech savvy, strong mechanical aptitude, transferable skills.

Benefits

• Medical Insurance
• Dental Insurance
• Life Insurance
• Vision Insurance
• Short/Long Term Disability
• Paid Vacation
• 401k

Pay

Salary Range: $45,000.00 – $58,000.00 (full pay range for this role across North America; starting compensation determined based on qualifications, experience, geographic location, and business needs)

Schedule

Rotating and weekend shifts; prolonged travel with several hours of driving per day; potential overnight travel assignments; possible reassignment to adjacent service territories during standard shifts.