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Jobs · OTHR · Ohio

Field Service Technician II (Low/High Voltage, CCTV )

K Group Companies · West Chester, OH · Yesterday
On-siteOTHRFull-time

We are seeking a dedicated Field Service Technician II to join our team and serve our clients in the Minneapolis, Minnesota area. This role requires advanced skills, training, certifications, and leadership abilities to lead installation teams effectively. The position involves expertly configuring and programming devices, overseeing system commissioning, and delivering comprehensive customer training.

Responsibilities

  • Execute all Level I installer roles and responsibilities, following comprehensive documentation to uphold installation and service standards
  • Demonstrate exceptional organizational skills in handling project and service tickets, ensuring streamlined interaction and prompt updates
  • Exhibit a deep understanding of project scopes and service expectations, taking full accountability for assigned tasks
  • Assume leadership responsibilities by delegating tasks within the team’s capabilities and fostering a collaborative environment
  • Mentor Level 1 installers, maintain high standards, and seek their feedback for continuous improvement
  • Establish and maintain regular communication with Project Delivery Coordinators, Project Managers, and customers
  • Showcase expertise in nurse call systems, card access systems, and video surveillance products
  • Pursue ongoing professional development, particularly in leadership and communication skills
  • Perform Factory Authorized Testing (FAT) of products before installation to ensure quality and performance
  • Demonstrate proficiency in system configuration and successful commissioning of systems
  • Embrace flexibility by accepting additional job duties as assigned

Requirements

  • Minimum 2 years of experience in a previous construction trade
  • Advanced knowledge of electricity (high and/or low voltage)
  • Hands-on/field experience from previous work
  • Basic telecommunication knowledge (TCP/IP, general networking, computers, VoIP, etc.)
  • Ability to identify and use common low voltage cabling
  • Working knowledge of basic IT networking, configurations, and IP addressing
  • Ability to read architectural drawings
  • Team management/supervisor experience
  • Previous experience completing projects within scope
  • Previous experience with service ticketing processes
  • 1+ year of previous knowledge in fire, CCTV, intrusion, or emergency nurse call systems
  • Excellent communication skills
  • Valid US Driver’s license

About K Group Companies

K Group Companies is a locally owned technology services provider headquartered in Grand Rapids, Michigan, with a history dating back to 1980. We support customers across the United States by delivering innovative, high-quality technology solutions in managed IT, physical security, and integrated services. As a third-generation, family-owned business, we prioritize long-term relationships, trusted expertise, and a commitment to doing things the right way.

Benefits

  • Competitive base salary based on experience
  • Performance-based bonus and commission opportunities
  • Generous Paid Time Off (PTO)
  • Volunteer Paid Time Off (VTO) to give back to your community
  • 100% employer-paid medical, dental, vision, and disability coverage for employees and their families
  • 401(k) with Safe Harbor contributions from the company annually
  • Profit sharing opportunities tied to company success

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