Field Service Technician II CA

Job Purpose

Maintains and repairs telecommunication equipment, associated computers, networking, and electronic equipment and installs all Securus’ products, features and equipment. Position also provides support to our tablet customers by assisting in administering the program by making sure tablets are fully utilized and proper inventories are maintained, and extra inventory or damaged inventory is returned.

Essential Duties

• Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities
• Repairs/installs phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility
• Maintain and provide operations support for site surveys, pre-bid meetings and/or sales conferences
• Communicates with dispatchers to receive work assignments and provides dispatchers with ETA for arrival and departure information
• Troubleshoots situations where standard procedures have failed in isolating or resolving problems while interfacing with multiple departments for problem resolution
• Provides installation assistance, training or troubleshooting assistance to a FSA and/or FST1

Required Qualifications

• High school diploma or GED
• 3 years of installation repair and maintenance of telecom and networking devices
• Experience working with Windows OS, VOIP, Adtran Fortinet, AOS, Cisco IOS and wireless technology
• Telephony experience - including but not limited to: pulling cable (Cat3 & Cat5), terminations (110, 66, Krone, RJ11 & RJ45) up to 100 pair cables and troubleshooting wiring / T1 / CO dial tone problems
• Experience and knowledge of network (cat3, cat5, cat6) cabling configuration, troubleshooting and installation standards

Preferred Qualifications

• Experience in conduit bending (EMT and Rigid)
• Microsoft Certifications (A+, N+, MCSE etc…)
• Cisco Certifications (CCNA etc…)
• Electronics / Electrical Certification or Degree
• 6 years or more of related experience
• Wireless technology experience
• Fiber termination experience
• Previous experience working in law enforcement or correctional environment

Physical Requirements

• Standing, sitting, walking, speaking, listening, bending, reaching, pushing, pulling, lifting, grasping and manipulating tools, typing, using peripheral computer tools
• May be required to lift up to 45 pounds

Salary And Benefits

At Aventiv, our salary and benefits are designed to fit you as a whole person. We offer a salary range based on experience and qualifications to ensure your unique contributions are met with our most competitive offer. $28.50 -$32.49/hr Health Insurance401(k)DisabilityLife InsurancePaid Time OffVoluntary Benefits Aventiv Privacy Policy www.aventiv.com/privacy Equal Employment Policy Aventiv is proud to be an equal opportunity employer. All decisions regarding recruiting, hiring, promotion, assignment, training, termination and other terms and conditions of employment will be made without regard to race, color, national origin, biological sex, sexual orientation, gender identity, gender expression, gender presentation, religion, age, pregnancy, disability, work-related injury, veteran status, genetic information, marital status, or any other factor that the law protects from employment discrimination. We do not discriminate based on genetic information in accordance with the Genetic Information Nondiscrimination Act.