FIELD SERVICE TECHNICIAN II AT PROTERRA (GREER, SC, USA)

About the role

You will work closely with application and service engineering during the development and production phases to support Proterra’s OEM customers with hands-on installation, issue resolution, and interface support.

• Support customers with mechanical aspects including mounting and physical interfaces, electrical aspects (both high-voltage and low-voltage), and controls interfaces including messages and diagnostics that pass between Proterra components and an OEM.
• Serve as the first line of support for hands-on troubleshooting and diagnosis of electrical, controls, and software issues.
• Diagnose electrical issues with customers, which may include wiring, pinouts, or damages/chafes that could impact functionality.
• Collect CAN traces via CANalyzer and other CAN capture tools for further diagnosis, troubleshooting, and root-cause analysis.
• Use electrical measurement tools such as oscilloscopes, digital multimeters, megohmmeters, and milliohmmeters to gather diagnostic information.
• Work closely with Proterra and customer engineers to make repairs and fixes, handling repairs autonomously as needed.
• Build relationships with technical contacts at customers and third-party partners, fostering trust and strong collaboration.
• Continuously evaluate Proterra processes for improvement and refinement, proposing creative methods to enhance efficiency, robustness, and quality.
• Provide training support to customers on diagnostics and safe handling of Proterra products.