Field Service Technician II

Responsibilities

• On-site Technical Services, covering equipment installation, troubleshooting, maintenance and commissioning.
• Provide support in training third party users, customers, and associate employees in the installation, use and maintenance of equipment and associated software.
• Review construction blueprints and work with Customers, Architects, and Installers to ensure MSA systems are installed properly.
• Professionally communicate project and service work status with Customer’s Project Managers, Port Engineers, Contractors, and Consultants as directed, ensuring visibility and benefits of MSA technical support.
• Provide support and assistance with technical or sales related projects, customer inquiries and general project management.
• Complete and submit accurate job specific project administrative information in a timely fashion, including support of field service records, associated corporate documents, mileage, expenses and hourly work records for billing and invoice purposes.
• Maintain service spares inventory and properly document usage.

Qualifications

• Position requires concentration, accuracy, and focused mental effort, with the ability to present a calm and professional demeanor.
• Occasional exposure to heat/cold, noise, dust, dirt, and fumes.
• Occasionally lift, carry, push, and pull up to 50lbs.
• Regularly sit, stand, walk, bend, talk, hear, and see, use hands and fingers, handle or feel objects, climb stairs and ladders.
• Technical aptitude, electronics troubleshooting ability.
• Proficient use of Microsoft Office Suite.
• Familiar with FTP, IP protocols, serial communications, and microcontrollers.
• Effective communications skills, both verbal and written.
• Able to work independently to diagnose and solve problems.