Field Service Technician II

Position Summary

This role covers Southern Indiana (Evansville/Louisville) area and region. The Light and Wonder (L&W), Field Service Technician II is responsible for completing assigned tasks at customer locations, including scheduled calls, installs, conversions, removals, preventative maintenance (PM's), and unscheduled calls. They troubleshoot all customer problems over the telephone and/or travel to customer locations for repair, installation, troubleshooting, preventative maintenance, and removal of company equipment with limited direct supervision.

Responsibilities

• Install, setup, troubleshooting, configuration, and perform preventive maintenance (PM) on EGMs, PTG, ETG, and all utility products
• Able to accurately track time and use ADP to record time daily
• Follow Fleet Vehicle Policy’s
• Keep and track part inventory
• Learn and understand L&W/gaming products, including theory of operation, abnormal operation, troubleshooting, and repair
• Use and understand Salesforce to manage customer tickets and inventory as well as interactions for product support and parts requests
• Apply Safety Training in the field and wear PPE (Safety equipment, steel toe shoes, hard hat, safety goggles, and gloves)
• Safely use common hand and power tools including screwdrivers, nut drivers, wrenches, hammers, center punches, drills, multimeters, and polarity checkers and saws
• Support other Creators on all utilities/EGM products
• Other duties as assigned
• Ensures that tools and equipment are kept in proper, safe, and working condition and report any that need repair/replacement in a timely manner
• Returns completed paperwork for processing in a timely manner
• Provides high quality service to customers
• Troubleshoots problem down to the component level using internal diagnostic ss, options, and functional sing.
• Visits clients and performs gaming maintenance
• Performs basic repair and preventative maintenance on assembly level components
• Trains less experienced technicians on use of troubleshooting techniques
• Stays abreast of the latest technology and related technical bulletins from L&W and can install updates in the field as required
• Replaces faulty components when authorized by the customer
• Verifies property specifications so game options and parameters can be set accordingly
• Reviews customer issues with management and tech support
• Ensures customers are satisfied with Light and Wonder equipment

Qualifications

• Education: High school diploma or its equivalent
• Must be at least 21 years old, as required by law
• Basic electrical or mechanical knowledge
• One to two years of experience in the assembly, sing, or repair of electronic devices or mechanical repair
• Past Gaming experience, electronics background, mechanical background, IT knowledge

Physical Requirements

• Must be able to lift/push/move heavy equipment over 70 lbs.

Work Conditions

• The work conditions are representative and typical of similar jobs in comparable organizations

Light & Wonder is an Equal Opportunity Employer