Field Service technician II

Responsibilities

• Provide onsite support for IT equipment including POS systems, desktops, printers, thin clients, access points, and network devices
• Troubleshoot and resolve hardware, software, and network issues
• Perform installations, upgrades, and break/fix support
• Support copper and fiber cabling, including basic terminations
• Document all work, updates, and resolutions in ticketing systems
• Work with remote teams to resolve escalated technical issues
• Occasionally work at heights (20–25 feet) and lift up to 25 lbs

Qualifications

• 1+ year of IT technical support or field technician experience
• CompTIA A+ (required), Network+ preferred
• Experience with Windows, macOS, or Linux environments
• Familiarity with networking fundamentals and IT hardware
• Experience with cabling (copper/fiber) is a plus
• Strong communication and customer service skills
• Valid driver's license required

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 12 days annually)
• Paid time off (minimum of 10 days annually, which increases with seniority level)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Pay

The hourly rate for this position is between $15.75 - $21.00 per hour, unless the local minimum wage is higher.

Schedule

Travel daily within a 125+ mile radius (route-based travel)

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• AD&D insurance
• Disability plans
• Employee Assistance Program
• Paid holidays (up to 12 days annually)
• Paid time off (minimum of 10 days annually, which increases with seniority level)
• Paid parental leave (minimum of 10 days annually)
• 401(k)
• FSA/HSA pre-tax benefits

Equal Employment Opportunity

The Company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, or any other characteristic protected by law.