Field Service Technician II

About the role

We're actively seeking an individual to diagnose and resolve basic mechanical, software, network, and system failures. Service and repair designated equipment to Canon standards and specifications. Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics. Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.

Responsibilities

• Diagnose and resolve basic mechanical, software, network, and system failures using established procedures.
• Service and repair designated equipment to Canon standards and specifications.
• Maintain working knowledge and aptitude of multiple product groups, including troubleshooting and diagnostics.
• Meet and exceed customer demands by providing efficient, responsive, and accurate field/shop/on-site maintenance.
• Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Maintain all technical information and Canon property assigned and provide direction to less experienced technicians.
• Provide solutions for escalated technical and/or customer service-related problem areas for any territory requested.

Requirements

• High School Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments.
• The ability to travel (valid driver's license and acceptable driving record necessary).
• The capability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Qualifications

• Compliance with customer policies and protocols, which may include COVID-19 vaccination and other measures relating to COVID-19.

Skills & Expertise

• Dedicated individual with HS Diploma, GED, or equivalent experience required, plus 1 to 2 years of related experience.
• A basic understanding of internet environments and the ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• The ability to work in a 24/7 environment, while performing shift work and on-call rotations.
• Ability to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling).

Benefits

We are providing the anticipated base salary range for this role: $21.50-$30.75 hourly. Additional benefits include a full range of rewards, including competitive compensation and benefits, employee referral bonus, employee discounts, “Dress for Your Day” attire program, volunteer opportunities, and swag. For a comprehensive list of benefits, visit here.

Pay

The anticipated base salary range for this role is $21.50-$30.75 hourly.

Schedule

This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And even more perks! Employee referral bonus, employee discounts, “Dress for Your Day” attire program (casual is welcome, based on your job function), volunteer opportunities to give back to our local community, swag, a Canon welcome kit and official merch you can’t get anywhere else, and more. For a more comprehensive list of what we have to offer, visit here.