Field Service Technician II

Job Description

We are looking for a Window Repair/Inspection Service Technician that will be responsible for the delivery/execution of Enterprise service solutions that elevate the Customer Experience. In addition to representing the Andersen brand and encouraging/promoting the long-term use of Andersen Enterprise products and services, this role will promote corporate goodwill while limiting liability to the enterprise. Direct Delivery of service solutions for customers to promote the value of the Andersen brand.

Responsibilities

• Dismantles and replaces windows and doors in a customer setting, respecting the customer's environment.
• Performs repairs to windows / doors and installs replacement parts and product on the jobsite as prescribed.
• Works independently or as part of a team, as necessary.
• Presents a professional image while completing repairs, adjustments, and replacements in a timely manner.
• Enforces warranty compliance.
• Communicates and disseminates warranty policy information.
• Completes documentation accurately and promptly (e.g., Expense Reports, Job Assessments, Hours, Travel Advance).
• Completes electronic paperwork of assigned tasks in an accurate manner.
• Able to monitor and document product performance.
• Communicates with responsible service support personnel on issues or product performance observations and trends.
• Tactfully resolves difficult situations with customers (internal/external).
• Maximizes customer experience process by offering in-home labor, sales, and surveys to customers while on job sites.
• Adheres to all Andersen Window and Door policies, procedures, and processes.
• Maintains proper vehicle and equipment maintenance including inventory management located in the vehicle or other facility.
• Travel – in (and very occasionally outside) of the primary territory. Travel outside primary market area to support service organization in secondary markets.
• Assists in product and service procedure training.
• In-home selling of options and upgrades, including labor.
• Other field service / support duties as assigned.

Qualifications

Very limited direction of others on jobsites/field projects.

Skills

Able to monitor and document product performance.

Benefits

Culture And Benefits At Andersen, we believe our people are at the heart of everything we do. Every day, their talent, dedication and passion enables us to be the most trusted window & door company. To support our employees, we provide a comprehensive Total Rewards Package – a thoughtful combination of pay and benefits that reflects our commitment to investing in each team member’s wellbeing and success. While specific benefits may vary by position or location, we’re proud to offer a comprehensive Total Rewards Package designed to support your well-being, growth, and future. Our benefits include:

• 401(k) Plan, Employer Fixed Contributions & Company Matching Profit Sharing*
• Medical, Dental and Vision Coverage*
• Flexible Spending Accounts (FSAs)*, Health Savings Account (HSA) and Health Reimbursement Account (HRA)
• Life Insurance
• Paid Time Off & Paid Holidays
• Paid Maternity Leave & Paid Parental Leave*
• Career Growth Planning & Nationwide Career Opportunities

For employees covered by a collective bargaining agreement, some benefits may differ or may not be available based on the terms of the agreement.

PROFIT SHARING: In 2026 Andersen has set a profit-sharing target of $3,600 per eligible employee, prorated as appropriate. Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.

EEOC EMPLOYER: Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws.