Field Service Technician I - UTILITIES (AERIAL-HD CHASSIS PREFERRED)
About the role
Conducts all assigned work in a safe manner, adhering to all applicable safety, environmental and contamination control policies, procedures and regulations. Wears proper personal protective equipment. Attends and successfully completes required technician training classes. Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications. Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs. Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards. Inspects components to insure maximum parts are being reused to control repair costs. Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times. Monitors job expenses versus repair estimates and ensures that the supervisor is aware of any cost over run, prior to the job being completed. Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow. Contributes to Team efforts by accomplishing tasks on time while maintaining safety and quality expectations. Trains and/or mentors others in department. Assumes Supervisors position temporarily, as necessary. Performs other duties as assigned.
Responsibilities
- Maintains necessary set of tools required for job performance to diagnose, disassemble and assemble components to manufacturer's specifications.
- Diagnose and perform designated repairs on customer or company owned equipment including, but not limited to, mechanical, electrical, hydraulic troubleshooting, maintenance and repairs.
- Works in a neat and orderly fashion, constantly looking for ways of improving the methods of work, work area, and safety standards.
- Inspects components to insure maximum parts are being reused to control repair costs.
- Completes required documentation utilizing appropriate software to document repairs performed on equipment, and accounting for repair times.
- Makes sure job expenses are within repair estimates and informs supervisor of any cost overruns before completion.
- Approaches work in a positive manner, maintains conduct that is supportive of the work Team and sets the standard for others to follow.
- Trains and/or mentors others in department.
- Assumes Supervisors position temporarily, as necessary.
- Performs other duties as assigned.
Requirements
- Valid Drivers License
- Successfully completed all required training curriculum to be designated Service Field Tech I
- Able to easily and effectively comprehend written material and communicate orally and in writing with employees and customers.
- Proficient in the use of a computer, Microsoft Office products and relevant Dealer software programs.
Qualifications
- 5-6 years of experience
Skills
- Active Listening
- Communication
- Information Gathering
- Taking Initiative
- Results Oriented
- Adaptability
- Credibility
Benefits
Ring Power Corporation has become one of the largest Caterpillar dealers in the Southeastern United States through dedication to the mission of customer service. In order to preserve the "Customers First" reputation that Ring Power was built on, we continually train our employees and work closely with our customers to assure complete satisfaction, especially after the sale.
Pay
Not specified
Schedule
Regular business hours with frequent requirements to work nights, holidays and weekends.
Education and Experience
- High School diploma or GED
- 5-6 years of experience
Essential Job Competencies
- Safety
Job Specific Skills
- Demonstrates the required depth and mastery of knowledge and skill associated with the job as identified in the Learning Management System (LMS) and other applicable sources.
- Demonstrates the effective application of the job specific knowledge, skills and ability required to resolve job related challenges in the workplace.
Physical Demands
Not Applicable
Environmental Conditions
- No effective protection from weather
- No air and/or skin exposure to oils and other cutting fluids
- No air particulates / contaminants the worker is required to wear respirator
Organizational Impact
A person's performance in this job has considerable immediate impact on expense, efficiencies or achievement of overall department objectives.
Supervisory Responsibility
No subordinates / no supervisory responsibility (may work independently or as a member of a team)
Working Environment
- Regular exposure to these stresses (20-80% of the time):
- Workload Fluctuation
- Stress Load