Field Service Technician I

About the role

The Field Service Technician I provides technical support to Stratasys customers and employees through equipment maintenance, troubleshooting, installations, and service support. This role performs basic diagnostics, documents service activities, and works with electronic, mechanical, and software systems to help ensure reliable operations.

Responsibilities

• Assist with service calls and travel to customer sites under the guidance of senior technicians
• Apply basic troubleshooting techniques to identify equipment, hardware, software, and connectivity issues
• Support installation, configuration, cleaning, calibration, and routine hardware checks following established procedures
• Communicate professionally with customers and end users, providing basic explanations and usage support
• Maintain accurate service records, problem descriptions, and resolution notes in applicable systems
• Aid with reports, documentation updates, and quality control activities
• Follow safety, compliance, and quality standards while supporting continuous improvement opportunities
• Partner with experienced technicians to diagnose and resolve straightforward technical problems
• Gather relevant information, document observations, and contribute recommendations for effective solutions

Requirements

• Associate’s degree in IT or MIS OR two years of applicable work experience in lieu of degree
• One to two years of relevant technical support, field service, help desk, or equipment maintenance experience
• Basic understanding of electronic and mechanical systems, including routine maintenance and fundamental troubleshooting
• Strong willingness to learn, adapt to new technologies, and follow documented procedures
• Good communication and interpersonal skills with the ability to support customers and internal end users
• Able to follow instructions, work effectively within a team, and support flexible business needs

Nice to have

• Previous ServiceNow experience preferred
• Strong verbal and written interpersonal and communication skills
• Excellent follow-through, attention to detail, and task management skills
• Strong problem-solving skills and sound decision-making ability
• Coursework, certification, or hands-on training in IT, MIS, electronics, mechanical systems, or a related technical discipline is a plus

What You Will Be Part Of

• Company Overview
• Our Culture and Values
• Our Sustainability
• Our Locations
• Check out our Video

Additional Information

At Stratasys we have designed a comprehensive Total Rewards program that goes beyond the basics and supports our People First strategy. When you join Stratasys, you’ll gain access to benefits and perks that will support you and your family both inside and outside of work. For this position, the typical starting pay is from $20.61 to $25.92 per hour, which does not include variable incentive pay. This range represents a good faith estimate for this position. Your individual base pay will depend on your skills, qualifications, geographical location, and/or experiences. In addition to a competitive salary, we offer a comprehensive total rewards package (e.g., Medical, Dental & Vision, Health Savings Accounts, Mental Health Resources etc.), recognition programs, employee stock purchase plan, and 401(k) with company match. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Stratasys will provide reasonable accommodations for qualified individuals with disabilities. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. Stratasys is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their protected Veteran or disabled status and will not be discriminated against for their race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.