Field Service Technician I

About the role

The Field Service Technician position at Canon USA is looking for someone who can provide exceptional service and support to customers while maintaining and repairing Canon-supported products.

Responsibilities

• Report product failure trends and serviceability issues with necessary supported documentation.
• Ensure accurate information and record keeping.
• Meet customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance.
• Maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned.
• Showcase strong customer communication and satisfaction skills.
• Maintain the performance of assigned machines.
• Facilitate performance that helps achieve the branch/district’s overall metric targets.

Requirements

• High School diploma or equivalent experience required.
• Basic understanding of internet environments and completion of the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class.
• Valid driver's license and acceptable driving record.
• Ability to travel and take necessary steps to obtain security and/or other clearances required by customers.
• Able to lift 50 pounds and be active more than 50 percent of the time.

Qualifications

• Strong customer communication and satisfaction skills.
• Ability to maintain and repair Canon-supported products.
• Knowledge of internet environments and completion of required training.
• Ability to travel and comply with customer policies and protocols.

Skills

• Customer-facing role compliance with customer policies and protocols.
• COVID-19 vaccination and other measures relating to COVID-19.

Benefits

This role is eligible for a transportation allowance. The anticipated rate for this role is $19.00 - $26.31 hourly.

Pay

$19.00 - $26.31 hourly

Schedule

Full-Time On Site