Field Service Technician I

Job Summary

Essential Job Duties And Responsibilities

• Affords assistance in servicing products and equipment.
• Identifies, analyzes, and performs routine repairs on instruments and products at customer locations.
• Performs routine preventive maintenance, site surveys, installations, and modifications.
• Determines parts needed for repairs and their timely order.
• Maintains inventory stock and equipment, documents service-related activities.
• Provides training, re-training, and follow-up at customer sites.

Education And Experience Requirements

• High School Diploma.
• Associate or Technical degree in Business, Sales, or related field preferred.
• 1 to 2 years’ experience working in a customer service role or related position preferred.

Knowledge, Skills, And Abilities

• Proficiency in all MS Office programs.
• Proficient in MS Office programs.
• Demonstrates analytical, problem-solving, and interpersonal skills.
• Exhibits excellent written and verbal communication abilities.
• Capable of working independently and collaboratively.
• High attention to detail.
• Possesses strong multitasking and organizational skills.

Work Environment And Essential Physical Functions

• Drive a vehicle for up to 95 percent of the hours worked.
• Maintain company vehicle (oil and fluid changes, tires, alignments, tune-ups, etc.).
• Frequent exposure to manufacturing facilities with seasonal hot and cold temperatures, dust, and some chemical fume exposure.
• Lift up to 50lbs.
• Ability to sit comfortably for prolonged periods of time.