Field Service Technician - GNRL

About the Company

Founded in 1914, Ziegler is a third-generation, family-owned CAT dealer with over 2400 employees across 30+ locations in Minnesota, Iowa and northern Missouri. Since day one Ziegler has had the same philosophy—if the customer is successful, then Ziegler will be successful. Ziegler is committed to providing employees with the best possible work environment, the right tools for career development, great benefits, work/life balance, and ongoing professional development and training.

Responsibilities

• Diagnoses and repairs Caterpillar equipment including compactors, excavators, loaders, dozers, and other heavy construction equipment, power generation, as well as agricultural equipment including tractors, combines, balers, sprayers, tillage equipment, and planters in the area.
• Responds to customer needs in a positive, supportive, and timely manner to ensure maximum value for work performed; a company truck is provided.
• Using a high degree of independent judgment, assumes responsibility for the safe maintenance and repair of a variety of complex equipment and tools, which involve mechanical, hydraulic, gas, diesel, and electrical systems at branch or customer locations.
• Maintains a clean and safe work area, adheres to all safety procedures; maintains a service vehicle in a clean and professional manner, and ensures the vehicle is always properly maintained.
• Positively interacts with manager and team members to satisfy customer needs.
• Provides assistance to all other levels of technicians as needed in regard to troubleshooting repairs.
• Communicates job status with supervisor and communicates job completion to receive the subsequent assignment.
• Maintains paperwork documentation of work performed (work orders) in a complete and timely manner on a daily/job basis.
• Documents labor, addition of segments, assuring that work order can be closed and billed as communicated with the customer.
• Willing to respond to after-hour emergency calls as directed by supervisor.
• Identifies and communicates the need for parts for inventory.
• Performs other duties as assigned/required.

Requirements

• 2-year technical degree or high school diploma and several years of comparable mechanic experience.
• 5+ years of relevant diesel equipment repair experience, preferably some field experience.
• Knowledge of hydraulics, transmissions, undercarriage, track systems, components, electrical, and fuel systems.
• Previous experience with CAT equipment; Challenger tractors, combines or hay equipment; AGCO RoGators, TerraGators, and SpraCoupes; Sunflower tillage equipment; or White Planters a plus but not required.
• Possesses the ability to diagnose all equipment without supervision; is also able to read, follow, understand, and communicate schematics.
• Desire to provide outstanding, professional customer service, strong attention to detail, excellent problem solver, committed, and possesses written and verbal communication skills.
• Ability to maintain a safe and clean work environment.
• Willing and able to respond to after-hour emergency calls as directed by supervisor.
• Basic computer skills.
• Own mechanic tool set.
• Must have and maintain a clean driving record.
• Able to operate equipment safely.
• This role is deemed safety-sensitive and will be subject to a drug test as a pre-employment requirement.

Physical Requirements

• Push/pull up to 50 lbs.
• Lift/carry up to 60 lbs.
• Lift bulky objects.
• Neck rotation, trunk rotation, stair climbing, repetitive bending, kneeling, sustained squat, forward reaching, overhead reaching, reach and lift, ladder climb and carry, crawling.
• Working conditions may be indoor and/or outdoor. Noise level may be loud at times.

Pay

The pay range for this position is $38.00 to $51.00 per hour. Starting wage is dependent on skills, experience, education, and location. Pay range may vary by 10% depending upon the applicant’s location.

Benefits

• Health, Dental, Vision, and Life Insurance.
• 15 days of PTO your first year, accrual starts day 1.
• 9 paid holidays.
• 401(k) plan with company contribution and match.
• HSA (Health Savings Account), Ziegler contributes up to $1000 tax-free each year.
• Short-Term and Long-Term Disability Insurance, FSA & EAP.
• Paid Parental Leave & Funeral Leave.
• Fitness membership discount.
• Education Assistance.
• Safety Boot Reimbursement, PPE & Uniforms provided.
• Tool Insurance.
• Safe, clean, and friendly work environment.