Field Service Technician, Commercial

About the Role

Do you have a passion for accelerating the world's transition to sustainable energy? As a Commercial Field Service Technician, you will report to the Field Manager and provide diagnostic, troubleshooting, preventive, and corrective maintenance services to Tesla’s energy products, including commercial solar PV systems, batteries such as Powerpacks and Megapacks, and electric vehicle charging stations. The Field Energy Operations team is responsible for the ongoing success of Tesla’s class-leading fleet of energy products. As part of our team, you will work across the entire Tesla organization to solve problems and ensure the success of our Commercial Energy field service execution.

Responsibilities

• Perform required preventive maintenance activities on commercial inverters to maintain warranty coverage.
• Respond to corrective maintenance cases on commercial solar PV, commercial energy storage systems, and vehicle charging stations, updating online case logs accurately.
• Attend and demonstrate outstanding performance at multiple inverter training schools.
• Work closely with the Operations Engineering Systems Reliability team to respond to open case directions and provide data as requested.
• Write reports, as required, to comply with deliverables in commercial O&M contracts.
• Respond to customers’ concerns regarding the performance or functionality of their system.
• Ensure company-issued vehicles, tooling, electronics, software, and property are well-maintained.

Requirements

• Electrical trades experience with troubleshooting power electronics and low-voltage controls.
• Previous experience working with power/hand tools, electrical equipment, isolation meters, and multimeters.
• Experience navigating numerous computer applications and technology independently.
• Flexibility to work weekends, overtime, and overnight stays to support Tesla’s critical mission.
• Ability to travel to numerous sites daily and travel up to 2 weeks at a time with short notice.
• Valid government-issued identification for domestic air travel and/or access to certain federal facilities.
• Valid driver’s license.
• Ability to work at great heights, in extreme environments, perform prolonged periods of repetitious duties, and lift at least 50 pounds frequently.

Benefits

• Medical plans with options including $0 payroll deduction.
• Family-building, fertility, adoption, and surrogacy benefits.
• Dental (including orthodontic coverage) and vision plans with $0 paycheck contribution options.
• Company-paid Health Savings Account (HSA) contribution when enrolled in the High-Deductible medical plan with HSA.
• Healthcare and Dependent Care Flexible Spending Accounts (FSA).
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits.
• Company-paid Basic Life, AD&D, Short-term and Long-term disability insurance (90-day waiting period).
• Employee Assistance Program.
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays.
• Back-up childcare and parenting support resources.
• Voluntary benefits including critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance.
• Weight Loss and Tobacco Cessation Programs.
• Tesla Babies program.
• Commuter benefits.
• Employee discounts and perks program.