Field Service Technician (Chicago)
The Work
Technical Skills:
- Product Knowledge: Understanding of the technical aspects of the products, including hardware and software components.
- Technical Training: Ability to undergo and apply technical training on products, tools, equipment, and software used in the field.
- Troubleshooting: Proficiency in diagnosing and resolving hardware and software issues using wiring diagrams, schematics, and other diagnostic tools.
- Equipment Maintenance: Skills in maintaining, repairing, and upgrading equipment to ensure optimal performance.
- Software Maintenance: Competence in performing scheduled software maintenance and upgrades.
- Customer Service Skills: Customer Relationship Building: Ability to establish and maintain strong, long-lasting relationships with clients.
- Communication: Excellent verbal and written communication skills to interact effectively with customers, assess their needs, and address questions or concerns.
- Customer Training: Ability to train customer employees and security staff, ensuring a high level of satisfaction with the product and its operation.
- Operational Skills: Project Management: Capability to manage time effectively, ensuring the timely completion of all assigned work orders.
- Administrative Proficiency: Completing required administrative tasks, such as managing expenses, work orders, and Return Merchandise Authorizations (RMAs).
- Inventory and Supply Chain Management: Knowledge of internal processes and systems related to inventory management, invoicing, and scheduling.
Success Outcomes
- Within 30 days: Begin Evolv Express technical training, shadow an experienced field service engineer, build relationships with customers, and start performing basic field service tasks.
- Within 3 months: Take the initiative in group and independent situations, develop strong interpersonal relationships, understand the technical requirements of Evolv products, and independently resolve 2-5 break fixes.
- By the end of the first year: Demonstrate a thorough understanding of the Express system and software, lead 2-4 special event support activities, independently perform repairs on the Express units, assist in on-the-job training, and complete all required administrative tasks.
Work Location
This role is based out of the Chicago area with 50-80%+ travel.
Salary Range
The base salary range for this full-time position is $30-$40 hour + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
Benefits
- Equity as part of your total compensation package
- Medical, dental, and vision insurance
- Flexible Spending Accounts (FSA)
- A 401(k) plan (and 2% company match)
- Unlimited vacation policy
- Quarterly stipend for perks and benefits that matter most to you
- Tuition reimbursement to support your ongoing learning and development
- Subscription to Calm
Literature
Evolv Technology ("Evolv") is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We welcome and encourage diversity in the workplace, and all employment decisions are made without regard to race, color, religion, national, social or ethnic origin, sex (including pregnancy), age, disability, HIV Status, sexual orientation, gender identity and/or expression, veteran status, or any other status protected by law in the locations where we operate. Evolv will not tolerate discrimination or harassment based on any of these characteristics.
Equal Opportunity Employer
Evolv is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. If you need a reasonable accommodation as part of the job application process, please connect with us at careers@evolvtechnology.com.