Field Service Technician (ATM) 4594

Essential Functions

• Installation, repair, software loading and maintenance of ATM’s or other products in a defined geographically territory.
• Train bank staff or vendors on required maintenance tasks of equipment.
• Work with internal and external support departments required to provide maintenance support to the end user.
• Maintain all Service Level Agreement as defined per customer contract.
• Work on products and services of medium to high complexity.
• Occasional travel with short notice to areas outside your home geography may be required where management deems necessary.

Physical Demands

• Talk and hear.
• Sit and use their hands and fingers, to handle or feel.
• Stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.
• Lift 50lbs without assistance. May be asked to lift up to 80lbs with assistance of machinery or helper.
• Close vision.
• Exposure to moving mechanical parts and vehicles.
• Noise level in the work environment is usually quiet to moderate.
• Passing of employees through the work area is average and normal.

Education And Experience

• May require an Associate’s Degree in Electronics or equivalent experience, prior ATM experience preferred, but not required, or 3-5 years of experience in the field service.
• Solid understanding of electronics and electro-mechanical equipment operation.
• Ability to use analog and digital voltmeters.
• Ability to use hand tools and carry heavy parts up to 80 lbs.
• Ability to work extended hours, including beyond assigned shift with no notice when required.
• Ability to travel to other areas of the country if needed on occasion.
• Ability to work all shifts, which may include weekend and holidays.
• On-Call duty required for all FSE positions.

Other Duties As Assigned

• Perform preventive maintenance functions of an ATM including diagnostics, testing and cleaning.
• Manage spare parts and follow all inventory processes.
• Complete administrative reports within time line allotted.
• Complete tasks as assigned by supervisor or applicable NHA staff members.
• Flexible work schedule with on-call duty.
• Work independently with minimal supervision.
• Provide an extraordinary customer service experience to our customers meeting their service obligation and demands.
• Maintain company property in good working conditions.
• Maintain a valid driver’s license.
• Responsible with company credit card usage and expense reporting.
• Follow all security procedures and policies.

Compensation

Compensation is provided for On-Call duty.

Work Environment

• High-security position, may pose a risk of exposure to criminal elements.
• Proper security training and awareness is required.