Field Service Technician

About the role

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

The Senior Field Service Technician will be responsible for initiating and executing field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, working with mechanical, electrical, and diesel equipment conditions, conducting preventative maintenance and parts inventory, and anticipating and correcting safety issues (both Company and Customer owned equipment). The role involves direct interfacing with customers and may require work across multiple systems, locations, or customers.

Responsibilities

• Create and maintain a safe working environment and culture within the organization.
• Take care of company property.
• Demonstrate high-impact culture through innovation, accountability, and empowerment.
• Function in a team environment, typically with minimal supervision.
• Work independently as required.

Requirements

• Some travel required (20%-80% depending on division & location, including overnight stays and time away from home).
• Must meet driving requirements, including:
  • Driver Application for Employment.
  • Motor Vehicle Report (MVR).
  • Driver Disclosure and Release.
  • Employee Applicant Drug and Alcohol Statement.
  • FMCSA Certificate of Awareness.
  • Driver Certificate of Violations.
  • Driver Statement of On-Duty Hours.
  • Road Test.
  • Copy of Driver’s License.
  • Copy of Medical Certificate.
• High school diploma or equivalent.
• Capable of obtaining a CDL, Class A or B with applicable endorsements.
• Ability to obtain all required customer clearances (e.g., TWIC, DISA).
• Ability to obtain a DOT Medical card.
• Clean driving record.
• Preferred: Industry-specific license(s).
• Preferred: 2 to 5 years of technical work experience, including industrial or commercial process water experience.

Skills

• Electrical, mechanical, diesel, or fusion experience (depending on business unit).
• Ability to work without direct supervision.
• Technically sound with critical thinking and troubleshooting ability.
• Experience with Microsoft Office, including smart devices.
• Customer service experience.
• Ability to synthesize technical information and communicate it clearly.
• Derives insight from customer experience to produce outcomes and solve problems in novel and unexpected ways.

High-Impact Behaviors

• Continuous Professional Development: Commitment to lifelong learning, self-improvement, and staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Works well with others, contributes to team goals, and values diverse perspectives.
• Results-Driven Performance: Sets high standards for personal performance and is committed to achieving objectives efficiently and effectively.

About Xylem

Join the global Xylem team to be part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities.

At Xylem, you'll contribute to solving water issues and have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize employee well-being through inclusion and belonging, supported by our Employee Resource Groups (ERG).