Field Service Technician

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges.

About the role

The Senior Field Service Technician will initiate and execute field service activities at customer sites in a safe and efficient manner. This role includes proactive system troubleshooting, working with mechanical, electrical, and diesel equipment conditions, conducting preventative maintenance and parts inventory, and anticipating and correcting safety issues (both Company and Customer-owned equipment). The role involves direct interfacing with customers and may require work across multiple systems, locations, or customers.

Responsibilities

• Create and maintain a safe working environment and culture within the organization.
• Take care of company property.
• Demonstrate high-impact culture through innovation, accountability, and empowerment.
• Function effectively in a team environment.
• Work with minimal supervision and independently.

Requirements

• 20%-80% travel required, depending on division and location (may include overnight stays and time away from home).
• Valid driver’s license and clean driving record.
• Capable of obtaining a CDL, Class A or B with applicable endorsements.
• Ability to obtain all required customer clearances (e.g., TWIC, DISA).
• Ability to obtain a DOT Medical card.
• High school diploma or equivalent.
• 2 to 5 years of technical work experience, including industrial or commercial process water experience (preferred).
• Electrical, mechanical, diesel, or fusion experience, depending on the business unit.
• Ability to work without direct supervision.
• Technically sound with critical thinking and troubleshooting skills.
• Experience with Microsoft Office, including smart devices.
• Customer service experience.
• Ability to synthesize technical information and communicate it clearly.
• Derive insights from customer experience to produce outcomes and solve problems in novel ways.

High-Impact Behaviors

• Continuous Professional Development: Commitment to lifelong learning, staying abreast of industry trends and best practices.
• Collaboration and Teamwork: Work effectively with others, contribute to team goals, and value diverse perspectives.
• Results-Driven Performance: Focus on delivering results, set high standards, and achieve objectives efficiently.

About Xylem

Join the global Xylem team to be part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication.

At Xylem, you'll contribute to solving water issues and have the opportunity to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize employee well-being through inclusion and belonging, supported by our Employee Resource Groups (ERGs).