Field Service Technician

About the Role

Our client is looking for a Field Service Technician for a 3-month contract in Melbourne, FL 32901. Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Responsibilities

• Responsible for Break & Fix work activities
• Maintain good customer focus, meeting deadlines and service level agreements (SLA's)
• Travel to each client's location
• Maintain, analyze, troubleshoot, and repair desktops, laptops, servers, and printers
• Works under general supervision

Required Skills & Experience

• 3+ years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system
• 3+ years of customer service experience
• Able to work weekends, staggered or late shifts possibly including evenings and/or weekends
• Personable and able to interact with a wide range of users and environments
• Can work on a ladder or lift and are able to lift up to 50lbs
• Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
• Active driver's license

Qualifications

• CompTIA A+
• OEM Printer Warranty Certifications
• OEM Laptop/Desktop Warranty Certifications
• Server experience

Contract Duration: 3 months