Field Service Technician

About the Role

The Field Service Technician performs client-site installation, service, and maintenance on company-manufactured and/or distributed equipment within the assigned regional area(s). The incumbent provides technical support in diagnosing operational and/or technical issues of applicable equipment, ensuring compliance with company policies and procedures for health, safety, and regulatory guidelines.

Responsibilities

• Performs all assigned equipment installation, service, and/or maintenance in compliance with company policies and procedures.
• Provides high-level technical in-service support for cross-divisional teams and/or customers as requested.
• Handles confidential patient and/or health information in compliance with company policies, HIPAA, and other regulatory requirements.
• Ensures data accuracy and integrity within applicable systems throughout the documentation process of all completed services.
• Processes applicable documentation and corresponding parts routinely in compliance with company policies.
• Maintains field service inventory in compliance with management recommendations, ensuring accountability for usage and/or dispersal of assigned inventory.
• Maintains assigned company vehicle, credit card(s), and other business accounts in compliance with company policies.
• Contributes to the improvement of ongoing operations to maximize efficacy and efficiency in alignment with company goals.
• May be required to provide cross-coverage of additional regional area(s) to meet business needs.
• Assists with various projects as assigned by direct supervisor.
• Participates in the District On Call Technician (DOCT) and National After Hours On Call Technician (NACT) call rotations, including a rotating 24-hour call coverage schedule.
• Available to work overtime as required.
• Other duties as assigned.

Working Conditions

• Exposure to bloodborne pathogens and/or hazardous materials possible.
• Routinely lift and/or move up to 70 pounds.
• Extensive travel may be required.

Requirements

• High School Diploma required; Associate’s Degree desirable; Bachelor’s Degree strongly preferred.
• Minimum 4–6 years of related experience.
• Valid driver’s license required.
• Prior experience in a dialysis and/or hospital environment preferred.
• Strong computer skills with proficiency in word processing, spreadsheet, database, and email applications.
• Excellent customer service skills to handle confidential information with professionalism, discretion, and tact.
• Strong oral and written communication skills to effectively engage with diverse audiences.

Pay

Hourly Rate: $26.00 - $44.00, depending on work location and qualifications, including relevant education, work experience, skills, and competencies.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and parental leave.
• Potential for performance-based bonuses depending on company and individual performance (for bonus-eligible positions).