Field Service Technician

About the Role

As a Field Service Technician, you are responsible for the installation, maintenance, repair, and removal of brewing and serving equipment at customer locations. This role requires a hands-on approach to problem solving, strong mechanical and electrical troubleshooting skills, and the ability to provide prompt and courteous service. Field Service Technicians play a key role in supporting the sales function by ensuring equipment performs reliably and meets customer expectations.

Key Responsibilities

• Prioritize and schedule service calls, equipment installations, removals, and preventive maintenance with guidance from the Warehouse Manager or Field Service Supervisor.
• Drive a company vehicle to customer locations to perform on-site service tasks in a timely and professional manner.
• Install and remove brewing and serving equipment, utilizing plumbing and basic electrical skills as needed.
• Diagnose issues by observing equipment performance and using appropriate troubleshooting techniques.
• Repair or replace defective parts, make mechanical adjustments, and test equipment functionality after service.
• Perform preventive maintenance to ensure equipment longevity and minimize customer disruption.
• Manage parts inventory, including initiating purchase orders for machines and replacement parts as required.
• Properly open and close work orders using a handheld device, record parts usage, and ensure accurate documentation of installations, removals, and repairs.
• Maintain vehicle cleanliness and perform regular inspections and scheduled maintenance.
• Safely handle, label, and store defective or warranty-eligible parts in compliance with company procedures.
• Collaborate with sales representatives and customers to confirm equipment placement and service needs.
• Support bench repair work or in-shop equipment servicing when needed.
• Report any property damage caused by company equipment and assist in documenting incidents in the absence of a supervisor.
• May be asked to perform additional duties, as necessary.

Requirements

• High school diploma or equivalent required. Passing score on aptitude test may be required if diploma is unavailable.
• 3 years of experience in HVAC, electrical, appliance repair, or similar mechanical field.
• Familiarity with mechanical and electrical troubleshooting required.
• Valid driver's license with an acceptable driving record; CDL may be required depending on location.
• Must be at least 21 years of age.
• Must successfully complete a pre-employment physical.

Preferred Qualifications

• Proficiency with handheld computer devices preferred.
• Knowledge of Microsoft Office (Word, Outlook); experience with SAP S/4HANA is a plus.

Foundational Competencies

• Builds Trust
• Continuous Learner
• Customer Centric
• Effective Communication
• Integrity
• Results Oriented

Additional Competencies

• Takes Action
• Accountability
• Resourcefulness
• Interpersonal Agility
• Adaptability

Physical Demands & Work Environment

While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel objects, tools or controls and reach with hands and arms; frequently required to stand; regularly required to walk; climb or balance; stoop, kneel, crouch or crawl; and talk or hear. Must frequently lift and/or move up to 35 pounds. May occasionally lift and/or move up to 85 pounds (with assistance of lift or by two persons) and may occasionally lift and/or move up to 200 pounds (with assistance of lift and by two persons). Specific vision abilities required include close vision, distance vision, peripheral vision, color vision, depth perception, and the ability to adjust focus.

Field Sales Environment: While performing the duties of this job, the employee occasionally works near moving mechanical parts; in high, precarious places; and in outside weather conditions and is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate, but may be moderately loud in warehouse areas.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• 401(k)
• Short- and long-term disability
• Paid time off
• Employee assistance program