Field Service Technician/Assembler

Pace Packaging is seeking a talented Field Service Technician/Assembler to contribute to the success of the organization through technical field support to continue our strong customer loyalty and recognition as a leader in customer service.

About the Role

• Contribute to the success of the organization through technical field support to continue our strong customer loyalty and recognition as a leader in customer service.
• Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
• Perform in-factory startup\commissioning of Pace machinery at customer location.
• The technician is required to troubleshoot and make adjustments in order to achieve the machine efficiency rates per the contract.
• Train plant personnel is required.
• Perform in-factory repair/servicing of Pace machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow-up operator training.
• Generate detailed service reports.
• Engage with customers in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts.
• Set up and testing of variable frequency drives, and servo controllers.
• Build, set up, perform factory acceptance testing on new equipment at the manufacturing facility.
• Work flexibly between field and shop operations, assisting with assembly tasks in the shop when not performing field duties.

Responsibilities

• Perform installation at customer location (electrical and mechanical) of Pace automated unscrambling machinery.
• Perform in-factory startup\commissioning of Pace machinery at customer location.
• Trains plant personnel is required.
• Perform in-factory repair/servicing of Pace machinery at customer location. Services include troubleshooting machinery inefficiencies and making required adjustments, performing audits, installing upgrades, and follow-up operator training.
• Generate detailed service reports.
• Engage with customers in pursuit of aftermarket sales opportunities including machine upgrades or retrofits, additional service opportunities, and recommendations on stocked spare parts.
• Set up and testing of variable frequency drives, and servo controllers.
• Build, set up, perform factory acceptance testing on new equipment at the manufacturing facility.
• Work flexibly between field and shop operations, assisting with assembly tasks in the shop when not performing field duties.

Requirements

• High School Diploma, associate's degree in related technical field (mechanical and electrical) preferred.
• Strong mechanical and electrical background with custom machine start-up/repair/maintenance experience preferred.
• Basic knowledge of Allen Bradley Programmable Logic Controllers.
• Able to read & understand engineering designs, including wiring schematics.
• Proficient in Microsoft Office software for technical reports and training requirements.
• Good communication and interpersonal skills and a strong customer service focus to work toward getting a customer up and running as soon as possible.
• Good problem-solving skills and independent judgment.
• Able to conduct a high-level training program with customer personnel on equipment.
• Able to work independently, maintain a positive attitude and work well with all levels of management and operators.
• Willingness to travel up to 75% of the time, both domestically and internationally.

Qualifications

• Preferred: 3 years of equipment manufacturing experience.
• Preferred: 3 years of machine repair experience.

Benefits

• Total compensation includes your salary, comprehensive medical/dental programs, as well as life insurance, a generous paid time off program, and a retirement savings plan with a company match.
• No waiting period for benefits – you are eligible on your first day of employment!

Pay

• Base Salary Range: $30.00/hr - $40.00/hr.

Schedule

• Flexible schedule between field and shop operations.