Field Service Technician - Applied Controls
About the role
This position serves as a technical and project leadership resource for customer installations, maintenance activities, upgrades, and service projects. This hybrid role combines hands-on field service expertise in analyzers, process instrumentation, PLCs, and industrial control systems with project management duties to ensure projects are completed safely, on time, within budget, and to customer expectations. The individual will work directly with customers, vendors, internal departments, and field personnel to deliver successful technical solutions while maintaining high levels of customer satisfaction.
Responsibilities
- Perform installation, commissioning, troubleshooting, repair, and maintenance of analytical equipment and control systems.
- Provide onsite and remote technical support to customers.
- Conduct system diagnostics and root cause analysis to resolve equipment and process issues.
- Perform preventative maintenance and equipment inspections.
- Document service activities, findings, recommendations, and corrective actions.
- Ensure compliance with all company, customer, and regulatory safety requirements.
- Train customer personnel in equipment operation and maintenance best practices.
- Develop project plans, schedules, budgets, and resource requirements.
- Coordinate activities between engineering, operations, procurement, vendors, and customers.
- Specify equipment that meets customers’ needs.
- Track project milestones, deliverables, risks, and action items.
- Monitor project costs and ensure financial objectives are achieved.
- Manage project documentation, change orders, and customer communications.
- Ensure projects meet quality standards and contractual obligations.
Qualifications
- Bachelor's degree in Engineering, Engineering Technology, Project Management, or related technical discipline; equivalent experience may be considered.
- Experience managing technical projects.
- Strong troubleshooting and diagnostic skills.
- Ability to read and interpret technical drawings, specifications, and schematics.
- Proficiency with Microsoft Office Suite, Microsoft Project, and AutoCAD.
- Excellent verbal and written communication skills.
- Ability to travel up to 50% as business needs require.
- Valid driver's license and ability to obtain customer site access.
Preferred
- Experience commissioning, troubleshooting, programming, and supporting PLC-based automation systems including Allen-Bradley, Siemens, Schneider, or comparable platforms.
- Experience with process analyzers and analytical instrumentation, including installation, calibration, and troubleshooting.
- Knowledge of electrical schematics, P&IDs, and control panel designs.
Physical Demands
- Frequently required to stand
- Frequently required to walk
- Continually required to sit
- Continually required to utilize hand and finger dexterity
- Occasionally balance, bend, stoop, kneel or crawl
- Continually required to talk or hear
- Continually utilize visual acuity to read technical information and/or use a keyboard
- Occasionally required to lift/push/carry items up to 25 pounds
- Occasionally work near moving mechanical parts
- Occasionally exposure to outside weather conditions
- Occasionally loud noise (examples: shop tool noises, electric motors, moving mechanical equipment)
Work Environment
This role operates in a professional office environment with flexibility for hybrid work. Standard office equipment such as computers, phones, and printers are used. Occasional visits to warehouses or operational sites may be required.
Benefits
- Medical, Dental & Vision Insurance with multiple plan options
- Company-paid Life and Disability Insurance
- 401(k) with company match
- Health Savings & Flexible Spending Accounts
- Supplemental coverage (Accident, Critical Illness, Hospital Indemnity)
- Employee Assistance Program (includes 3 free counseling sessions)
- Identity Theft Protection at discounted rates