Field Service Technician (Appliance Repair) - Lexington, KY

About the role

LG Electronics is seeking a Field Service Technician (DMST) to join the Customer Service team in the Lexington, KY metro area. In this role, you will deliver an exceptional customer experience while servicing products in the home. Our full line technicians diagnose and repair major appliances, TVs, and A/C units, manage inventory, and perform administrative tasks daily. Technicians are the face of LG and represent the company with professionalism.

Key responsibilities

• Travel offsite to customers' locations to perform maintenance and repair of LG's equipment to ensure top product performance
• Proper use of all safety equipment (PPE), vehicle, and diagnostic tools provided by LG
• Conduct technical diagnosis and perform specialized repairs on a variety of electronics and home appliances
• Diagnose problems, assess extent of issue, document findings, make decisions to repair product and/or replace parts
• Immediately and accurately process paperwork and perform data entry upon completion of each job
• Pre-screen next day service calls by obtaining necessary information to help diagnose problem prior to arriving at customer's home
• Meet or exceed company metrics (customer satisfaction, fix right first time, revisits, parts management, OT %)

Qualifications & requirements

• Minimum 1 year experience in a technical role (Appliance repair preferred)
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products)
• Experience in the use of tools and diagnostic test equipment
• Ability to properly trouble-shoot, diagnose, repair, and document product/system issues
• Valid Driver's license in good standing
• Ability to obtain appropriate EPA Certification
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds
• Ability to work coverage in the Lexington, KY metro and surrounding areas

Pay

Recruiting Range: $22.75—$26.75 USD

Benefits

Full-Time Employees:

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision, and prescription benefits
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time
• Performance-based Short-Term Incentives (varies by role)
• Access to confidential mental health resources to help you and your loved ones improve your quality of life
• Personal fitness goal incentives
• Family-oriented benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities
• Group Rate Life and Disability Insurance

Temporary/Contractors: Eligible for the relevant benefit programs offered through our partner agencies.