Field Service Technician (Appliance Repair) - Cincinnati, OH

The Opportunity

We are currently seeking the newest innovator to join our dynamic Customer Service team as Field Service Technician (DMST) located in the Cincinnati, OH metro area.

*All candidates must be able to work coverage in the Cincinnati, Hamilton, Fairfield, Forest Park, Mason, OH and surrounding metro areas.

• Deliver an exceptional customer experience while servicing our products in the home.
• Diagnose and repair all major appliances, TVs and A/C units, manage inventory and perform a number of other administrative tasks on a daily basis.
• Represent the company with the professionalism our customers have come to expect.

Qualifications and Requirements

• Minimum 1 year experience in a technical role (Field Service preferred).
• Experience repairing major appliances (Refrigeration/sealed systems, cooking, cleaning products).
• Experience in the use of tools, and diagnostic test equipment.
• Ability to properly trouble-shoot, diagnose, repair and document product/system issues.
• Valid Driver’s license in good standing.
• Ability to obtain appropriate EPA Certification.
• Meet physical requirements generally associated with field service repair such as continuous bending and lifting up to 50 pounds.

Benefits Offered

• No-cost employee premiums for you and your eligible dependents for competitive medical, dental, vision and prescription benefits.
• Auto enrollment with immediate vesting of competitive company matching contributions in a 401(k) Retirement Savings Plan with several investment options.
• Generous Paid Time Off program that includes company holidays and a combined bank of paid sick and vacation time.
• Performance based Short-Term Incentives (varies by role).
• Access to confidential mental health resources to help you and your loved ones improve your quality of life. Personal fitness goal incentives.
• Family orientated benefits such as paid parental leave and support for families raising children with learning, social, behavioral challenges, or developmental disabilities.
• Group Rate Life and Disability Insurance.