Field Service Technician- Amazon SRL3- Brookline, MO

Position Summary

The Field Service Technician will support our fuel cell products installed in electric lift trucks, performing preventative maintenance and resolving breakdowns. This role includes installation and servicing of fuel cells at a specific location, reporting breakdown events, parts ordering, and overall maintenance. The position involves extensive interaction with customer personnel and electric lift‑truck operators, requiring strong technical, communication, interpersonal, and motivational skills.

Core Duties and Responsibilities

• Maintain and service fuel cells at customer sites.
• Perform diagnostics, troubleshooting, and evaluations to keep the fleet operational at the assigned location.
• Execute specialized service procedures, including field retrofits and software/hardware upgrades to existing fuel cells.
• Provide on‑call and emergency support to customers as required.
• Purchase tools, equipment, and parts needed for customer service and support.
• Troubleshoot and maintain high‑pressure hydrogen storage, 480 VAC systems, flammability controls, cryogenic liquid, high‑pressure gas, and fueling systems as needed.
• Maintain ongoing communication with customer personnel and hydrogen suppliers regarding aftermarket support of fuel cells.
• Provide regular feedback to regional service representatives on fuel‑cell performance and field maintenance issues.
• Complete administrative duties and documentation, including incident reports, service logs, inventory maintenance, and site/system documentation.
• Exhibit and enforce safety procedures in the field or at customer sites.
• Travel as required for business needs, driving safely and adhering to all traffic laws.
• Represent Plug Power in a professional manner at all times and in all interactions.
• Perform other duties as assigned.
• Technician must provide own standard set of tools; specific fuel‑cell tools will be provided by Plug Power.

Education and Experience

• Minimum high school diploma or equivalent with technical electrical coursework.
• Three (3) or more years of direct experience in mechanical and electrical troubleshooting.
• Formal training and education may be considered in lieu of direct experience.
• Valid driver’s license, clean driving record, and ability to safely operate a motor vehicle.
• Ability to lift 50 pounds unassisted on a regular basis.
• Knowledge of lift‑truck operation and applications is highly preferred.
• General mechanical aptitude.
• Computer and software skills (Word, PowerPoint, Excel, Outlook) as applicable to the position.
• Dynamic interpersonal skills and ability to communicate effectively with diverse audiences and stakeholders at all levels.
• Excellent verbal and written communication skills.
• Creativity in solving technical problems.
• Ability to work independently.
• Uncompromising dedication to quality.
• Exceptional time‑management skills with the ability to handle multiple tasks.
• Punctual and reliable.

Pay

Hourly rate: $24.50 – $28.50 (Non‑Exempt).

Benefits

• Health, dental, and vision insurance eligibility starting from the first day of hire.
• 401(k) with 5% company match.
• Bonus eligibility.
• Paid time off including vacation, personal, floating holidays, sick, and volunteer time off.
• Paid holidays.
• Lifestyle Reimbursement Program.
• Education assistance.
• Global access to mental health support and counseling professionals.
• Employee Assistance Program.