Field Service Technician - Albany, GA

Location: United States (Remote)

About the role

As a Field Service Technician, you are the face of GLORY. You will directly manage all aspects of customer service and care, independently troubleshoot and repair high-speed cash-handling equipment, track and manage parts/tools, and stay abreast of technical and functional changes in GLORY equipment.

Responsibilities

• Ensure overall customer satisfaction
• Diagnose system problems and make repairs
• Keep customer apprised of progress during maintenance or a down system situation
• Complete machine installations, Engineering Change Notices that affect system upgrades, and Hardware/Software upgrades that may require technical assistance
• Adhere to safety guidelines and policies, complete required Environmental Health & Safety training, and report any job site accidents (for injury or property damage) in a timely manner
• Perform any other job responsibilities as assigned within the scope of the position

Requirements

• Currently enrolled in or completed professional studies in electro-mechanics, electrical engineering, or equivalent work experience
• Certificates in related fields (e.g., mechanics, electronics, automation, data processing) preferred
• Excellent customer service and communication skills
• Working knowledge of personal computers, especially Microsoft Office, network navigation, and email communication
• Logical troubleshooting skills and capability to isolate problems at PCB or component level
• Ability to effectively work with electric schematics, logic diagrams, mechanical drawings, AC/DC power distribution, and digital/analog circuitry
• Experience repairing high-speed paper handling machines such as check sorters, mail sorters, currency sorters; ATM or copier machine experience is a plus
• 3-5 years of technical field service repair experience preferred (e.g., aviation, medical equipment, vending machine repair, and/or military repair experience)
• Valid Driver’s License
• Must live within a reasonable commute from the assigned territory (a company van is provided for daily travel to customer sites)
• Must be able to lift up to 50 pounds without assistance
• Must be able to sit and/or stand for long periods, as well as frequently kneel, bend, squat, sit, and twist
• Must be able to work at various customer sites, including financial institutions, casinos, truck stops, recreational parks, and retail stores
• Ability to work weekends and/or holidays on a rotational basis to accommodate business needs
• Must be available for an on-call rotation, typically once every 3 to 5 weeks (including evenings and weekends; 24/7 availability may be necessary on rare occasions)
• Must be able to drive to customer sites during working hours
• Occasional travel outside your assigned territory (including air and overnight travel) may be necessary
• Ability to work autonomously with minimal supervision

Pay

$22.48 - $27.00 per hour. Actual pay will be adjusted based on job-related factors permitted by law, such as experience, training, education, geographic location, licensure, certifications, market factors, departmental budgets, and responsibility. A 10% shift differential will be paid for working 2nd shift hours.

Schedule

• Days: Monday - Friday
• Time: 8:00 am - 5:00 pm, with an on-call rotation every four weeks

Benefits

• 401(k) Retirement Plan with Fidelity – 2.5% base contribution paid by Glory even if you do not participate, plus a 3% to 6% company match on your contributions
• Health insurance – 3 medical plans to choose from (high, medium, and low deductible through Blue Cross Blue Shield)
• Paid Parental Leave
• MDLive – 24/7 Virtual Doctor plus a Nurse Line
• Dental and vision insurance
• FSA / Dependent Care
• Voluntary Life Insurance
• Basic Life insurance and AD&D – company paid
• Short Term Disability / Long Term Disability / Employee Assistance Program – company paid
• Paid Vacation – starts with a prorated amount of hours your first year, 80 vacation hours earned your first full year, with increases based on years of service
• Paid Sick days based on city/state requirements
• Paid Holidays – 9 to 11 days based on start date
• Professional development assistance
• Education assistance
• Adoption Assistance
• Legal and ID Theft plans
• Annual Bonus opportunity
• Opportunities for internal promotions and career advancement
• Company Vehicle/Insurance (for certain positions)