FIELD SERVICE TECHNICIAN (33046)

Position Summary

Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment.

Essential Functions

• Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s)
• Offers solutions to meet customer specifications; provide estimates when appropriate
• Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed
• Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading
• Obtains signature from a customer and communicates with customers on repair needs, or work that was completed
• Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments
• Lubricates moving parts and drives repaired truck to verify conformance to specifications
• Represents company to customers; maintains professional image of self and cleanliness of the van at all times
• Tracks and schedules with operations or service manager when service van is due for routine maintenance or has other service-related issues
• Works in a manner that protects customers, the company, and the public
• Returns paperwork to field service coordinator daily (work orders, fuel receipts, sublet invoices, etc.)
• Submits time cards by 9:00 a.m. daily; if dispatched from home, calls in time to service administrator by 9:00 a.m. daily

Qualifications

• Education: High School Graduate or General Education Degree (GED)
• Experience: One to three months related experience and/or training – and/or combination of education and experience
• Computer Skills: Knowledge of internet software
• Certificates & Licenses: Valid driver’s license and clean driving record
• Language: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees
• Math: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; ability to compute rate, ratio, and percent and to draw and interpret bar graphs
• Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form; ability to deal with problems involving several concrete variables in standardized situations

Work Environment

Work environment varies from office to job site to industrial locations.

Core Values

• Passion to Perform – We are passionate to perform and focus on concrete achievements
• Trust to Act – We are empowered to act and act in a powerful way
• Act Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environment
• Make it Fun! – We are serious about making work fun; it’s the way we do things