Field Service Technician 2 - HOLT Industrial Rentals

About the role

The Field Service Technician II provides face-to-face customer service located at an off-site location and is responsible for the troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy industrial equipment.

Responsibilities

• Demonstrate alignment with the company's mission and core business values
• Collaborate with key internal/external resources
• Participate in ongoing self-development
• Works safely at all times and adheres to all applicable safety policies
• Complies with all company policies, procedures, and standards
• Performs intermediate repairs and troubleshooting offsite with minimal supervision
• Performs basic to intermediate troubleshooting, diagnoses of equipment malfunctions, and failure analysis
• Removes and installs parts, disassembles and assembles components to CAT specifications
• Tests, makes adjustments, and verifies proper operation of all repairs and adjustments
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records
• Acquires and maintains clear customer records
• Acts as a team leader and mentors/coaches
• Participates in the quotation of work orders
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance
• May be relied upon to act as a mentor to lower level Technicians

Requirements

• More than three years of industrial equipment experience required; five or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred
• Valid Driver’s license required
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
• Must own required tools to perform repairs
• Physical requirements: Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue; frequently moves materials or equipment weighing up to 80 lb; constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina; ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment; be able to maneuver safely and work underneath equipment; routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work; exposure to small quantities of chemicals, dust, steam, high-pressure water, and high speed rotating equipment