Field Service Technician 1

About the role

The Field Service Technician I provides face-to-face customer service located at an off-site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various light and heavy construction equipment. The incumbent in this position is expected to model the following practices on a daily basis: Demonstrate alignment with the company's mission and core business values; Collaborate with key internal/external resources; Participate in ongoing self-development.

About HOLT CAT: HOLT CAT is the authorized Caterpillar® heavy equipment and engine dealer for 118 counties in South, Central, North and East Texas. Established in 1933, HOLT sells, services and rents Cat equipment, engines, generators and trucks for construction, mining, industrial, petroleum and agricultural applications. HOLT sells Caterpillar used equipment worldwide and fabricates its own line of custom engineered products including land management products and water tankers. Additionally, HOLT is a dealer for Link-Belt® Cranes, Trimble® Heavy and Highway construction products and AccuGrade® grade-control systems. The Holt name has been associated with heavy equipment and Caterpillar for over 100 years. HOLT CAT owners, Peter J. Holt and Corinna Holt Richter are direct descendants of Benjamin Holt, who in 1904 developed the first successful track-type tractor which he named the “Caterpillar.” HOLT CAT has come to be synonymous with quality, integrity and commitment to customer service. The HOLT CAT team is committed to providing rock solid stability with superior products and services from The Red River to the Rio Grande™.

Responsibilities

• Works safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standards
• Performs minor repairs and minimal troubleshooting offsite with minimal supervision
• Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
• Removes and install parts, disassembles and assembles basic components
• Tests and verifies proper operation of all repairs
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and task to meet flat rate time and re-work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Requirements

• More than one year of heavy equipment experience required; three or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred
• Travel: Travel required with a possibility of an overnight stay
• Valid Driver’s license required
• Ability to obtain a valid Commercial Driver's License (CDL) and must have an acceptable driving record
• Must own required tools to perform repairs
• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs;