Field Service Tech - Poultry Inspection, Batching & Portioning

About the role

The Field Service Tech (FST) is the front‑line field service representative responsible for fulfilling the customer's expectations during on‑site activities. The FST is experienced in JBT Marel equipment (or equivalent) and works independently to solve technical and technological issues for standard product processes. The role may also include mentoring junior FSTs and providing basic training.

Responsibilities

• Provide outstanding service in troubleshooting, repair, installation, maintenance, and customer training for Marel machinery at client sites.
• Prepare for service activities, including gathering tools, parts, and documentation.
• Offer after‑care support for new installations to ensure successful start‑up.
• Maintain regular contact with customers to address concerns and update on service progress.
• Report on service activities and progress to the Field Service Manager.
• Mentor junior Field Service Techs and deliver basic training as needed.

Qualifications

• Proven experience with JBT Marel equipment or equivalent industrial machinery.
• Ability to work independently and resolve technical issues on‑site.
• Willingness and capability to travel extensively within the assigned territory.
• Physical ability to lift up to 50 lb.
• Strong communication skills for customer interaction and reporting.