Field Service Tech - Philadelphia, PA

About the role

FMH Conveyors is adding a Field Service Technician to their Lifecycle Services team, responsible for total equipment lifecycle management services that optimize the performance of OEM equipment. As a Field Service Technician, you will perform installation, start-up/commissioning, preventive maintenance, emergency repairs, audits, and training. This is a full-time, travel position (up to 80%).

Responsibilities

• Conduct field service calls at customer sites to provide installation, commissioning, emergency repair, preventive maintenance, audits, retrofits, and training services
• Perform mechanical and electrical modifications including PLC programs and servo drive configuration
• Conduct site visit meetings with customer contacts to explain job scope, work completed, and provide training on equipment operations, functionality, and maintenance
• Achieve service delivery goals including response time, first time fix, and customer satisfaction rates
• Communicate effectively with field service management and internal service support team to efficiently resolve customer issues
• Provide equipment reliability feedback to quality engineering and collaborate on improvements
• Comply with industry, company, and customer safe working practices
• Ensure paperwork, timesheets, CRM entries, expenses, and other documentation are completed promptly and accurately
• Periodically perform technical support, final assurance, or other duties at Lifecycle Services headquarters

Requirements

• AAS or BS in Mechatronics, Electrical Engineering, Electrical Engineering Technology, Electrical Engineering & Computer Science, or Industrial Electronics is desired
• 3 years’ experience with mechanical, electrical, and pneumatic components, and HMI
• 3 years’ experience diagnosing, troubleshooting, and repairing electronics and mechanical machine problems in the field
• AB CompactLogix PLC and RSLogix500/5000 programming experience, including minor modifications to PLC programs and accessing networks through PLC to troubleshoot, download, and unload programs
• Ability to interpret complex technical information involving mechanics and electronics, including schematics
• Variable Frequency Drive (VFD) parameter configuration and Servo drives and motors configurations
• Valid driver’s license and ability to qualify for a US passport

Physical Demands

• Regularly required to stand for a minimum of 8 hours per day
• Frequently required to grasp, handle, and feel objects, control and manage tools, and use hands and arms
• Occasionally required to walk, stoop, kneel, and crouch
• Must occasionally lift and/or move up to 75 pounds
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

• Regularly exposed to moving mechanical parts
• Noise level is usually moderate but at times loud
• Occasionally exposed to fumes or airborne particles

Benefits

• Comprehensive benefits package including Medical, Dental, and Vision insurance
• Flexible Spending Account including Dependent Care
• Health Savings Account
• Life Insurance, Short Term Disability, and Long Term Disability
• 401-K retirement plan
• Paid Time Off and Paid Holidays

About the Company

Lifecycle Services is Duravant’s brand for service, providing global parts and service support for the operating companies under the Duravant family, including nVenia, FMH Conveyors, and Key Technology. The organization partners with customers for equipment support and performance optimization, offering a diverse portfolio of service and support. FMH Conveyors designs and manufactures products and services for truck loading and unloading applications, known worldwide for durability and reliability.

Duravant promotes a culture of long-term career satisfaction, personal and professional growth, and values including Do What's Right, Champion Customer Success, Respond Fast, Deliver Faster, Work Together, Win Together, and Ignite What's Next. The company participates in global diversity, equity, and inclusion programs and community support initiatives.