Field Service Tech - Lifecycle Services

Position Duties

• Resolve customer issues to maintain maximum uptime.
• Instruct and offer solutions or training to less experienced field technicians.
• Maintain customer equipment by scheduling and performing regular preventive maintenance inspections on equipment.
• Work with support personnel to install new equipment and perform equipment upgrades.
• Properly control company assets by managing parts inventory and on-site tools.
• Maintain an exceptional level of customer satisfaction by communicating in a cooperative and supportive manner.
• Promptly review service updates/bulletins and take recommended action on same, installation/retrofit instructions, system machine schematics, etc.
• Continue to enhance value to the company by staying technically current, i.e. attending continuing education courses in such areas as networking and software, etc.
• Respond to emergency and non-scheduled calls for service within established response time goals.
• Look for new ways to improve the timeliness and quality of the level of service provided.
• Be knowledgeable in customer processes and procedures, including sort plans, IMB requirements, etc.
• Be knowledgeable in a full understanding of the methods used for generating paperwork and dispatching products.

Qualifications

• Flexible to work any shift including nights, weekends, and Holidays.
• Strong electronics/electrical background.
• Solid mechanical knowledge.
• Able to apply software skills and knowledge to our equipment.
• Able to use hand and power tools and measuring equipment i.e. oscilloscopes, DMM, etc.
• Able to read technical drawings and documentation.
• Full range of motion and unrestricted mobility.
• Able to lift 50-75 lbs.
• Good problem-solving and troubleshooting skills.
• Good time management skills.
• Strong customer relations skills.
• Clear and concise verbal and written communications.
• Able to carry out detailed written and verbal instructions independently.
• Able to persuade/influence others in sensitive/confrontational situations.
• Basic computer skills: DOS, Windows, UNIX, Microsoft Office.