Field Service Tech - Lawrence, KS & Kansas City, KS

About the Role

Scientific Games is hiring field service professionals to address customer needs related to lottery machine service, break-fix, installation, and preventative maintenance. No prior lottery industry experience is required. We prioritize equipping our staff with the tools and training to complete jobs efficiently and effectively, ensuring a customer-first focus.

Responsibilities

• Provide an uncommon customer experience using your technical skills.
• Communicate the value of our services and match products with customer needs.
• Build and maintain strong, long-lasting customer relationships.
• Solve customer challenges the first time, owning the resolution process.
• Address equipment and communication concerns, new installations, and preventative maintenance needs.
• Identify customer lottery care needs and make service recommendations.
• Prepare and analyze reports to identify product failure trends and serviceability issues.

Requirements

• High school diploma or equivalency.
• Understanding of and experience with troubleshooting computer software and hardware technologies.
• Excellent interpersonal, verbal, and written communication skills, with proven technical and customer satisfaction abilities.
• Ability to promptly respond to customer and management requests and feedback.
• Proven self-starter with motivation and strong organizational and time management skills.
• Strong judgment and problem-solving skills to determine cost-effective repairs/resolutions and minimize customer downtime.
• Ability to lift, install, and move large self-service equipment (occasionally lift or move up to 50 pounds).
• On occasion, climbing ladders.
• Pass a background check and maintain a clean driving record (no more than 3 speeding tickets in the last 5 years).

Skills

• Technical troubleshooting of software and hardware.
• Customer service and relationship management.
• Report preparation and trend analysis.
• Time management and multitasking.
• Problem-solving and critical thinking.

Benefits

• Company-paid uniforms, shoes, and mobile phone.
• Competitive pay and company vehicle.
• Safety benefits and excellent health, dental, and vision benefits.
• Paid holidays and Paid Time Off (PTO).

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities (close and distance vision, ability to adjust focus).
• Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• Use approved Personal Protective Equipment if working in the field, production, and/or warehouse.

Work Conditions

Scientific Games is engaged in highly regulated gaming and lottery businesses. Employees may be required to obtain a gaming or other license(s), undergo background investigations or security checks, and meet certain standards dictated by law, regulation, or contracts. As a condition of employment, you may be asked to consent to a due diligence/background investigation.