Field Service Supervisor - Slicing Equipment

About the role

The Field Service Supervisor will oversee all service-related activities for the Slicing product line, including technical support, repairs, documentation, troubleshooting, and order processing. This role is responsible for coordinating and assigning daily tasks to Field Service Technicians (FSTs), ensuring efficient execution and high levels of customer satisfaction. The supervisor will also provide hands-on technical guidance and support to the FST team.

Responsibilities

• Lead a team of FSTs in all service-related activities for the Slicing product line, including scheduling, technical support, repairs, documentation, troubleshooting, and order processing.
• Cook up the day-to-day logistics, coordinate and manage equipment installations, assign personnel, and oversee scheduling to ensure efficiency.
• Supervise FST service visits, review trip reports, follow up on open issues, and ensure timely completion of work orders.
• Manage and assign FST activities to ensure efficient resolution of service needs, while maintaining high levels of customer satisfaction.
• Oversee the accurate and timely documentation of service calls, support visits, machine shipments, installations, and customer invoicing.
• Address warranty concerns and manage Maintenance Agreements to minimize customer downtime.
• Ensure service project timelines are maintained, delivering exceptional service outcomes.
• Promote safety and foster continuous development within the FST team through training initiatives.
• Supervise multiple field projects while promoting collaboration across manufacturing, assembly, engineering, sales, marketing, and new product development teams.
• Conduct customer visits to support FSTs, resolve complex technical issues, lead audits and PM inspections, and collaborate with sales to identify commercial opportunities.

Requirements

• A tinkerer who loves to uncover how things work and resolve technical issues.
• A tech-savvy leader with a solid understanding of mechanical and/or electrical systems, capable of guiding your team through complex issues.
• A lifelong learner with a passion for advancing your career and seeing beyond your own backyard.

Qualifications

• Ace an Associate’s or Bachelor’s degree in Mechanical or Electrical Engineering, Industrial Technology, Business Management, or a related field.
• Be a minimum of 3 years of supervisory experience in a technical service environment.
• Show at least 5 years of hands-on technical experience with mechanical, hydraulic, electrical, and electronic systems.
• Prove proven leadership skills with a focus on team development and performance.
• Show excellent verbal and written communication skills, with a strong sense of professionalism and customer service.
• Show proficiency in Microsoft Office and general computer applications.

Skills

• Leadership
• Technical Support
• Customer Service
• Team Management
• Problem Solving
• Documentation
• Equipment Installation
• Warranty Management
• Project Management
• Collaboration
• Training

Benefits

Robust benefits package including great health insurance, holiday pay, employee referral bonuses, and even pet insurance!

Retail savings (401k) opportunities

A remote work policy and ample paid time off (PTO)

Continuing education assistance

A company dedicated to the local community that gives back through charitable contributions

Pay

The compensation range below reflects a good faith estimate of starting base pay for full-time employment at the time of posting. The pay range may be higher or lower based on geographic location, and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, and certifications.

$110,000 - $115,000 per year.

This position is eligible for a bonus incentive plan, based on company and/or individual performance.