Field Service Supervisor - Kansas City

About the Role

Join Orange EV, a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line. Make a difference for the world as part of a company leading the electric vehicle revolution. This position reports directly to the Regional Service Manager and supports a specific region of the US. Candidates can be located in cities around the territory being serviced.

Responsibilities

• Supervisory Role
  • Build relationships with all technicians and customers
  • Lead new technician hiring
  • Perform annual reviews and performance coaching
  • Manage regional service budget
  • Review technician expenses and PTO
• Daily Work Scheduling and Reporting
  • Manage open tickets
  • Dispatch and schedule technician work
  • Review and input closed ticket information
• Parts and Inventory
  • Assist technicians and customers with parts identification and sourcing
  • Request estimates and invoices
  • Request field parts shipments
  • Organize quarterly field inventory
• Technical Support
  • Provide technical and logistics support to regional technicians
• Customer Interface
  • Serve as the first call for regional customer warranty and non-warranty requests
  • Work with customers to track and schedule PM services
  • Promote maintenance labor and parts sales
• Leadership Team
  • Participate in both technical and non-technical leadership meetings

Requirements

• Technical knowledge of automotive, heavy equipment, or electric vehicles
• Supervisory experience
• Ability to handle many functions at one time and adjust to rapidly changing priorities and schedules
• Ability to set and prioritize goals and achieve them per a schedule
• Strong written and verbal communication skills
• Proficiency with Microsoft Office (PowerPoint, Excel, Word)
• Bachelor’s degree or equivalent experience