Field Service Supervisor, Heavy, Altorfer Industries
Altorfer Cat · Dundee, IL · 2 days ago
Information Technology$80k–$90k/yrFull-time
Responsibilities
- Provide leadership and direction as required to achieve the highest levels of customer satisfaction, employee engagement and profitability
- Conduct regular meetings to coordinate activities, provide guidance, gather information and communicate company strategy
- Manage work-flow and scheduling to achieve the highest levels of customer satisfaction and shop efficiency
- Manage service, repair and reconditioning of machines and components in the field
- Manage field service customer communications
- Develop quotes for complex jobs and quote approvals
- Effectively manage all Work In Progress (WIP)
- Conduct semi-annual performance reviews for all direct reports
- Ensure operations conform to industry and company performance metrics and benchmarks
- Occasionally participate in sales calls with Sales Reps
- Perform all safety inspections on field vehicles and current employee safety programs
Qualifications
- 5 years’ experience as a service technician in the heavy equipment field or related fields, military, or diesel technology trade degree
- Minimum of at least two years demonstrated previous management and/or leadership experience
- Advanced user of all Microsoft Office products to include Excel
- Working knowledge of Caterpillar programs, DBSi, SIMS 2 and PSEL a plus
- Working knowledge of DSI dispatch system a plus
Supervisory Responsibilities
- Direct reports to include all field technicians reporting to him
- Manage all admin personnel assigned to his area
Skills and Abilities
- Ability to understand, interpret and leverage performance metrics related to efficiency, productivity, profitability, safety, market share, resource deployment and general operations
- Exceptional communication, management, leadership and interpersonal skills
Physical Requirements/Environmental Conditions
- Climbing - F
- Stooping - F
- Kneeling - F
- Crouching - F
- Reaching - F
- Sitting - F
- Standing - F
- Walking - F
- Keyboarding - F
- Lifting - O
- Pulling - O
- Pushing - O